Thanks, Brianna, and sorry for not having been able to answer earlier.
I think two things would be useful: being specific about who are the points
> of contact. Perhaps this could be part of the intro spiel. Ideally they
> would be mentioned by name and be standing at the front of the room to be
>
I've been watching this thread with interest and even joined it briefly
a little while ago. And I am now noticing something.
We are all software people and therefore we all recognise disaster when
we see it. In hindsight most disasters come from inadequate
specifications or misunderstanding us
