Thank you for contacting us! Just a note to inform you that your email has been received and is currently being reviewed. If your inquiry is urgent and you need to contact our customer service department, the phone numbers are listed below. We are open Monday thru Friday between 8am and Midnight, Saturday, Sunday, and Holidays between 9am and 5pm EST.
Please be advised that for security reasons we do not open email Attachments. If an important part of your email inquiry was included in an attachment you will need to re-send it as part of the body of the message. If you have emailed us regarding any of the following listed topics, you will find complete instructions below that should answer your question: * To Be Added to our Catalog Mailing List * To Change your Mailing Address * To Be Removed from our Mailing List * To Receive our Free Email Newsletter * To change your Email Address * Merchandise Return Information * Products from Previous Catalogs * International Orders * International Male or Undergear Model Inquiry If your email is in reference to topics other than those listed above you may expect a reply, in most cases within two business days. Thank you again for the opportunity to serve you. Regards, Dawn Hobbs Manager International Male and Undergear = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = TO BE ADDED TO OUR CATALOG MAILING LIST To be added to our catalog mailing list, please log on to our web sites at www.internationalmale.com and www.undergear.com and click on "Request a Catalog". Your name will be added to our mailing lists and you should receive your first catalog in approximately 2-3 weeks. If your email included your name and address, we will add your name for you. For catalogs being mailed outside of the U.S. and Canada, delivery may take up to three months. A first class subscription may be purchased for $15 (USD) a year per catalog. You may mail your subscription request to the address listed below. Or you may charge your first class subscription to your Visa or Mastercard by faxing to the number below. Be sure to include your credit card number and expiration date, as well as your credit card billing address so that your request may be processed. TO CHANGE YOUR MAILING ADDRESS If you have recently moved and require a mailing address change, please be sure you have included within your email, both your new address and your previous address so that we may update our records. If you have provided both your new and old address, your account will be updated promptly. If you have not provided both of the addresses, please resend your email with this necessary information. TO BE REMOVED FROM OUR MAILING LIST If you wish to have your name removed from mailing list, please be sure you have included your name and complete mailing address. Your request will be promptly processed, however, our mailing schedule for the upcoming season has already been established. Therefore, you may be receiving our soon to be released catalog. We regret that we are unable to prevent this mailing. TO RECEIVE OUR FREE EMAIL NEWSLETTER Have you heard about our free email Newsletter? It's chock-full of the latest in fashion trends, fashion tips, model profiles, readers' questions and answers, and exclusive Internet sales. If you missed it, please visit our Internet site and click on "Receive Newsletter". It's easy and it's FREE! TO UNSUBSCRIBE TO OUR EMAIL NEWSLETTER If you believe we have emailed you by mistake or you are not interested in receiving our Newsletter, to unsubscribe to our newsletter, simply send email: To: [EMAIL PROTECTED] or [EMAIL PROTECTED] Subject: UNSUBSCRIBE or Message: UNSUBSCRIBE TO CHANGE YOUR EMAIL ADDRESS To change your email address for future Newsletters, please resubscribe with your current email address on our web sites. MERCHANDISE RETURN INFORMATION When purchasing merchandise from International Male/Undergear, your complete satisfaction is important to us, therefore, you may return any item for an exchange or an adjustment. To return merchandise, please be sure to include the packing slip or proof of purchase (i.e. a copy of your credit card billing statement or the front and back of your cancelled check). You may return the merchandise to us by U.S. mail or UPS at the address indicated on your packing slip. Please insure your parcel for the value of the merchandise. If the parcel is lost in transit to us, you will need to file a claim with the Post Office or UPS for your refund. Please allow three weeks for processing on all returns. Merchandise Returns Address: 5022 Hollins Rd. Roanoke, VA 24050 PRODUCTS FROM PREVIOUS CATALOG Products from previous catalogs may still be available. Send us an email with the style number, color and size and we will let you know if we still have it. INTERNATIONAL ORDERS Yes, we ship our merchandise to most countries. For complete information on our shipping rates and destinations, please log on to our website and go to the "Information" section. INTERNATIONAL MALE OR UNDERGEAR MODEL INQUIRY If you wish to learn more about becoming an International Male or Undergear Model, please visit the International Male web site at: http://www.internationalmale.com/model.asp? Please remember, we do not accept model photos via attachments to emails. You must submit your photos via postal mail to our corporate office address. Please mark all submissions to the attention of our Advertising Department. = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = HOW TO REACH US: WEB: http://www.internationalmale.com http://www.undergear.com EMAIL: [EMAIL PROTECTED] [EMAIL PROTECTED] PHONE: 800-728-8777 (US and Canada only) 619-544-9958 (International) FAX: 619-237-0666 MAILING ADDRESS: International Male & Undergear Attn: Dawn Hobbs 741 F Street San Diego, CA 92101