Hi,
Yes, the Cloud Sync service was down for a few hours this night (10pm -
2:30am UTC, September 5-6). It has now been restored. We are working to
understand the root cause of the issue.
We apologize for the inconvenience and thank you for your patience and
understanding in this matter.
O
Yes, mine isn't working tonight either.
On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> Closed the app and restarted as the message in "Details" suggested, but no
> luck. Closed down the desktop a
I'm having the same problem - must be an outage of some kind.
On Friday, 6 September 2019 08:50:47 UTC+10, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> Closed the app and restarted as the message in "Details" suggested, but no
> luck. Closed dow
Same, I'm having issues as well with the cloud.
> *Error: The Cloud was not able to process your request now. Please try
> again in a few moments. (TExSyncUnexpectedServerError)Checking Cloud status
> since sync error detected...*
On Friday, 6 September 2019 01:50:47 UTC+3, uh Clem wrote:
>
>
Sync is back now - all good :)
On Friday, 6 September 2019 08:50:47 UTC+10, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> Closed the app and restarted as the message in "Details" suggested, but no
> luck. Closed down the desktop and tried syncing
It's not just you, I've been unable to sync for at least a couple hours as
well. I tried from both the desktop and Android apps.
On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> Closed the app and
Yep, same problem here.
On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> Closed the app and restarted as the message in "Details" suggested, but no
> luck. Closed down the desktop and tried syn
I guess it was just a server hiccup. Left it alone for a few hours, didn't
change anything at all on my end, tried it again and now it's working.
On Thursday, September 5, 2019 at 6:50:47 PM UTC-4, uh Clem wrote:
>
> I just started coming up with an error when I try to sync from my desktop.
> C
