;>>> 2011/09/22 13:08 -0400, Jerry Schwartz
The user forum: it has many experienced users, some beta testers, and
(because the product is used world-wide) a response time measured in hours.
What it doesn't have is any presence from the company.
Is n't that what companies nowadays w
That's a great attitude. I always appreciate it when a support organization
listens to users. I've been on both sides of the fence, and I always hated it
when there //was// a fence.
One thing I always favored, again as both a user and as a tech support
professional, was a public list of known b
