I has many emails about the minx website. So I spoke to Dawn and Janice and asked them to give us an update. Here is what they had to say...
Hi Athena, Thank you for the opportunity to allow us to update Beautytech on the happenings here at Minx HQ. We try and respect that this is the nail technicians "party" and it is not right for a supplier to "crash" it. We have had a couple things happen this last week and it is affecting our client service. As I write this we are switching to a new webmaster/host. They came highly recommended by an editor at Nails magazine and they have a very good understanding of the industry. What they have in store for the MinxNails.com website is just awesome! And they are passionate about it! The backend of the website has been totally redone. This means you may not see a lot of the improvements, it is more the mechanics of the site. First time buyers will be able to get their password and enter their salon/spa information all in one step. You will be able to manage your salon listing, choose shipping methods and expedite orders. We are working on a whole bunch of other really cool stuff that will just keep coming! The second happening is that we work with an excellent PR company who we find ourselves sometimes playing catch up to. This last Friday they had Minx featured on E!News, very cool! The phones and emails are flooding in from all over the world. The really neat thing about this is the manicurists on our website have also been flooded with business. It does create a triple whammy; the website conversion, along with the new inquiries and the orders placed by existing clients has strained our resources. What are we doing about it? Well, not sleeping for one :)! We are working double shifts and weekends and have taken on more help. We have refocused all our resources to getting orders and client inquiries done ASAP. Our goal is to get orders out same day if placed before noon PST, and have inquires answered same day. We have a ways to go and hope you bear with us. We currently outsource our phone answering. We are working on training them to be more helpful, in the meantime the fastest way to get assistance is to email i...@minxnails.com. The outside phone service gives us 24/7 live voice which is good but they need to be more helpful. We get the messages through our i...@minxnails.com address, emailing us directly saves you a step and some time. The rest of this week will be pretty crazy things should calm down next week. Please give us a little time to work through the glitches and then please let us know if there is anything we can do to fix any wrongs we have done. We are honored with the opportunity you all have given us by using Minx and love hearing from you! Again, thank you! Best regards, Janice and Dawn -- Sent from my mobile device Athena Elliott ANT,MNT SPAthena Healthy Pedicures- Happy Feet spath...@gmail.com---->Beautytech www.MediNailTech.com ath...@medinailtech.com www.MinxHouston.com minxch...@gmail.com --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to NailTech@googlegroups.com To unsubscribe from this group, send email to nailtech+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
