Popular trouble ticket management system for IP NOC

2002-09-19 Thread Yu Ning
Hi nanog, Have any idea of the current popular trouble ticket system for the NOC ? The system used to accept, dispatch, close, store and search trouble ticket or customer case ? It's pretty much a NOC work flow system, but more focused on IP NOC. So what's the popular one ? How about HP help

RE: Popular trouble ticket management system for IP NOC

2002-09-19 Thread Michael Hallgren
Hi Yu, Hi nanog, Have any idea of the current popular trouble ticket system for the NOC ? The system used to accept, dispatch, close, store and search trouble ticket or customer case ? It's pretty much a NOC work flow system, but more focused on IP NOC. So what's the popular one ? How about

Re: Popular trouble ticket management system for IP NOC

2002-09-19 Thread jeffrey.arnold
On Thu, 19 Sep 2002, Yu Ning wrote: :: Have any idea of the current popular trouble ticket system for the NOC ? :: The system used to accept, dispatch, close, store and search trouble :: ticket or customer case ? It's pretty much a NOC work flow system, :: but more focused on IP NOC. ::

FYI: download.microsoft.com problem

2002-09-19 Thread Mike Lewinski
We're seeing bad throughput via http from both IP addresses we resolve for this host (207.46.235.150 and 207.46.235.162). Connections from three unrelated AS all with T1 or better are giving throughput in tests with wget around 28-64Kbps). Each has a unqiue path to MS. One of our clients

RE: download.microsoft.com problem

2002-09-19 Thread Al Rowland
Don't know the history of this input but MS is in the process of an auto security update for ALL XP machines worldwide. Might have something to do with this behavior. On a side note, it kills ALL E-mail attachments (MS files et al) and significant web content. Security vulnerability in XP. As I

OT: RE: download.microsoft.com problem

2002-09-19 Thread Alexander Kiwerski
I think you need to read a little more carefully and also see http://support.microsoft.com/default.aspx?scid=kb;en-us;Q262631 Which is linked to the article you mention. The only real downside is that you can't change the level-1 list at all unless you use Outlook 2K in and Exchange server

Cogent service

2002-09-19 Thread Arie Vayner
Hi Does anyone have any comments (good or bad) about Cognet as a transit provider in New York? They seem to be too cheap. Arie

Re: Cogent service

2002-09-19 Thread Paul Vixie
Does anyone have any comments (good or bad) about Cognet as a transit provider in New York? No. But we (ISC) are using them in San Francisco (at 200 Paul Street) and they've been fine. -- Paul Vixie

Re: Cogent service

2002-09-19 Thread David Schwartz
On Thu, 19 Sep 2002 22:35:48 +0300 (IDT), Arie Vayner wrote: Does anyone have any comments (good or bad) about Cognet as a transit provider in New York? They seem to be too cheap. Arie We use them. They work, they're reliable, they keep their promises, and their NOC is incredibly

Re: Whitehouse Tackels Cybersecurity

2002-09-19 Thread batz
On Wed, 18 Sep 2002, Sean Donelan wrote: :Is the telephone security model better than the Internet security model? :It depends on who you ask. They both have interesting security issues. :Unfortunately, a lot of it is based on perception on both sides, and only :a little on fact. Indeed, I am

Re: Whitehouse Tackels Cybersecurity

2002-09-19 Thread Brad Knowles
At 6:03 PM -0400 2002/09/19, batz wrote: Well, I think the consensus was just handed to you in the form of a national mandate. In fact, I think this looks like an excellent premise for a business plan for a security consulting and managed services firm. Can you say Counterpane

Re: Whitehouse Tackels Cybersecurity

2002-09-19 Thread Sean Donelan
On Thu, 19 Sep 2002, batz wrote: From a security perspective, the recommendations in this report are the same things that have been advocated for the last decade. In fact it looks like many of these recommendations could have been culled from the various vulnerability assessment report

Re: Cogent service

2002-09-19 Thread Michael L. Barrow
wouldn't affect anyone but us. They admitted we needed it and couldn't get the affect any other way, but just couldn't do it. That's not the product we offer. Yeah -- those types of things suck, but from their perspective this kind of policy allows them to keep their service level

Re: Cogent service

2002-09-19 Thread Alex Rubenstein
There are many of us selling a cogent service, or, in some cases a cogent + extras service, in many cities. You may want to consider said people when you want cheap-ass bandwidth, but need some flexibility. On Thu, 19 Sep 2002, Michael L. Barrow wrote: wouldn't affect anyone but us.

Re: Cogent service

2002-09-19 Thread Valdis . Kletnieks
On Thu, 19 Sep 2002 18:35:41 PDT, Michael L. Barrow [EMAIL PROTECTED] said: policy allows them to keep their service level consistent. One-offs can end up being expensive in the long run. If I do it for you, everyone will want the same thing! Actually, that would be OK - what they're worried