On Fri, 29 Mar 2002, Anne Marcel Roorda wrote:
Having a support model in which anyone can call any NOC about a
problem they're having does not scale very well.
How about a model where any large (multiple OC12s) CUSTOMER can call a NOC
about a problem they're having???
--
Yours,
J.A.
On Fri, 29 Mar 2002, Sabri Berisha wrote:
On Fri, 29 Mar 2002, Anne Marcel Roorda wrote:
Having a support model in which anyone can call any NOC about a
problem they're having does not scale very well.
What would work better/faster?
my-noc - b0rken-noc
or
my-noc -
In a message written on Fri, Mar 29, 2002 at 08:11:14AM -0600, Andy Walden wrote:
What would work better/faster?
my-noc - b0rken-noc
or
my-noc - my-upstream-noc - b0rken-noc-upstream-noc - b0rken-noc
Work better for who? For you? Sure. For a any provider that needs to
provide
On Fri, 29 Mar 2002, Leo Bicknell wrote:
Note that in both cases, b0rken-noc takes a single call, so their
load is unchanged. The second case adds a call to both my-upstream-noc,
and b0rken-noc-upstream-noc.
It would seem going direct would put a lower load on NOC's in general,
which
On Fri, 29 Mar 2002 11:43:26 EST, Leo Bicknell said:
my-noc - my-upstream-noc - b0rken-noc-upstream-noc - b0rken-noc
It would seem going direct would put a lower load on NOC's in general,
which presumably would let them spend more time on problems and provide
better service.
The
On 2002-03-29 at 09:45 -0600, Andy Walden wrote:
It would seem going direct would put a lower load on NOC's in general,
which presumably would let them spend more time on problems and provide
better service.
Where is the limit though? Once I open things up to non customers, and let
any
Title: RE: Help with bad announcement from UUnet
I would generally agree that non-paying customers should not get top-shelf service, but when it is someone with clue calling (your people should be able to tell, they should be clueful to a degree) about an issue that is being sourced from your
I've obviously caused a stir.
Before I proceed, let me say I'm going to continue mentioning UU.net as
I've had experience there... The responses to this list indicate this is
a more widespread problem, so please don't take this as necessarily
badmouthing uu.net.
Let me first say EXACTLY what
. Christian wrote:
Date: Fri, 29 Mar 2002 12:10:18 + (GMT)
From: Forrest W. Christian [EMAIL PROTECTED]
To: batz [EMAIL PROTECTED]
Cc: Stephen J. Wilcox [EMAIL PROTECTED],
Mark E. Mallett [EMAIL PROTECTED], [EMAIL PROTECTED]
Subject: Re: Help with bad announcement from UUnet
I've
On Fri, Mar 29, 2002 at 01:18:10PM +0100, Anne Marcel Roorda wrote:
Having a support model in which anyone can call any NOC about a
problem they're having does not scale very well.
I felt justified in calling UUnet. I know the conversation had
morphed by the time you made the above
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