On Tue, Sep 24, 2002 at 09:37:39AM +0800, Yu Ning wrote:
Hi all,
Thanks for all your kindly reply. I'm currently evaluating HP Service
Desk, and CA
Unicenter service desk. Remedy seems have no Chinese contact. RT seems
too
non-commercial :-)
I suspect Best Practical Solutions (the RT
]] On
|Behalf Of jeffrey.arnold
|Sent: Thursday, September 19, 2002 3:19 PM
|To: Yu Ning
|Cc: [EMAIL PROTECTED]
|Subject: Re: Popular trouble ticket management system for IP NOC
|
|
|
|On Thu, 19 Sep 2002, Yu Ning wrote:
|
|:: Have any idea of the current popular trouble ticket system
|for the NOC
Hi Yu,
Hi nanog,
Have any idea of the current popular trouble ticket system for the NOC ?
The system used to accept, dispatch, close, store and search trouble
ticket
or customer case ? It's pretty much a NOC work flow system, but more
focused
on IP NOC.
So what's the popular one ? How about
On Thu, 19 Sep 2002, Yu Ning wrote:
:: Have any idea of the current popular trouble ticket system for the NOC ?
:: The system used to accept, dispatch, close, store and search trouble
:: ticket or customer case ? It's pretty much a NOC work flow system,
:: but more focused on IP NOC.
::
