At 3:21 PM -0500 3/29/02, Sean Donelan among other things wrote:
>If you are a customer of provider A, and the problem is inside providers
>B network what is the appropriate method to get provider B to fix the
>problem?
>
> 1. Call provider A. Open a trouble ticket. Provider A forwards
>
On Fri, 29 Mar 2002, Sean Donelan wrote:
> If you are a customer of provider A, and the problem is inside providers
> B network what is the appropriate method to get provider B to fix the
> problem?
I think the usual method is to find someone who IS a customer of provider
B's network -- ie whoe
On Fri, 29 Mar 2002, Sean Donelan wrote:
> I think method 1 is the best way to handle the situation. Unfortunately,
> most of the time method 2 is what happens. Eventually, someone will
> try method 3, and I don't want to be around when that happens.
I've worked at 2 ISP's in the last 3 years
On Fri, 29 Mar 2002, Mark E. Mallett wrote:
> BTW as I mentioned when I contacted Genuity, they advised me to contact
> UUnet directly. So by inference at least one large carrier (Genuity)
> seems to feel that contacting them directly is appropriate.
I believe this is the problem. Providers c
