nials in the NANOG archives I
believe.
And getting back to the original post...
Mikael Abrahamsson asked:
> Is there an abuse case management system as freeware somewhere, something
> like all the ticket/case handling packages out there, but more
> specifically aimed at abuse/complaint ha
illiam C. Devine II; [EMAIL PROTECTED]
Subject: Re: [operations] FW: abuse case management
This is for William Devine and the nanog staff: I have a question.
Have any of you had the chance to try out RT (Request Tracker) available
at http://www.bestpractical.com/ and compared it with OTRS??? I would
b
EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
Mikael Abrahamsson
Sent: Friday, August 01, 2003 4:08 AM
To: [EMAIL PROTECTED]
Subject: abuse case management
Is there an abuse case management system as freeware somewhere, something
like all the ticket/case handling packages out there
On Fri, Aug 01, 2003 at 11:08:18AM +0200, Mikael Abrahamsson wrote:
> Is there an abuse case management system as freeware somewhere,
> something like all the ticket/case handling packages out there, but
> more specifically aimed at abuse/complaint handling. I googled some
> but coul
Mikael,
> Is there an abuse case management system as freeware somewhere,
> something like all the ticket/case handling packages out there, but
> more specifically aimed at abuse/complaint handling.
Not Freeware, but I know that the folks at Word to the Wise have
developed someth
Is there an abuse case management system as freeware somewhere, something
like all the ticket/case handling packages out there, but more
specifically aimed at abuse/complaint handling. I googled some but couldnt
find any.
My idea is that it should provide functions to do the following flow
