OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread William McCall
On Sun, Apr 26, 2009 at 11:18 PM, JC Dill wrote: > How else do you propose getting outage information to your customers? > I should have clarified. Third party physical control isn't necessarily the issue, but third party administration and delivery (in the context of twitter) is. Dedicated ser

Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread JC Dill
William McCall wrote: I could see someone complaining about the idea of letting a third party carry outage info like that... at least in my environment. How else do you propose getting outage information to your customers? If the information provider is under your control (not a 3rd party), th

Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread William McCall
I could see someone complaining about the idea of letting a third party carry outage info like that... at least in my environment. Really, it could be a blessing or a curse for your marketing team, but it does depend on how you handle it I suppose. Potential clients could use the information to se

Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread Suresh Ramasubramanian
If your email and phone communications are down due to a connectivity break, and your customers get connectivity from you [assume no backup links, by default .. you'd be surprised at how many smaller customers get by with a single link and no backups at all. If their connectivity is down too - the

Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread Charles
Twitter URL is an rss feed as well. --Original Message-- From: JoeSox To: nanog@nanog.org Subject: Re: OOB customer communications (Re: Looking for Support Contact at Equifax) Sent: Apr 26, 2009 8:08 PM On Sun, Apr 26, 2009 at 7:40 PM, Mike Lewinski wrote: > We're experimenting with Twi

Re: OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread JoeSox
On Sun, Apr 26, 2009 at 7:40 PM, Mike Lewinski wrote: > We're experimenting with Twitter as a means to communicate anytime there are > system-wide outages (in addition to regular maintenance notifications). > Adoption is slow but I foresee growth once we really get the word out. > Twitter over RS

OOB customer communications (Re: Looking for Support Contact at Equifax)

2009-04-26 Thread Mike Lewinski
We're experimenting with Twitter as a means to communicate anytime there are system-wide outages (in addition to regular maintenance notifications). Adoption is slow but I foresee growth once we really get the word out. Being a data and VoIP provider, certain events can effect both email and

Equifax is experiencing a system wide outage tix #8015791

2009-04-26 Thread John Martinez
Ben wrote: > Try this address or you could try calling: > > Administrative,Technical Contact: > Equifax J42M > Domain Admin > P.O. Box 740006 > Atlanta, GA 30374-0006 > US > Phone: +1.4048858000 > Email: hostmas...@equifax.com > > HTH > --bc > > On Apr 2

Re: Looking for Support Contact at Equifax

2009-04-26 Thread John Martinez
Thank you. Ben wrote: > Try this address or you could try calling: > > Administrative,Technical Contact: > Equifax J42M > Domain Admin > P.O. Box 740006 > Atlanta, GA 30374-0006 > US > Phone: +1.4048858000 > Email: hostmas...@equifax.com > > HTH > --bc >

Re: Looking for Support Contact at Equifax

2009-04-26 Thread Ben
Try this address or you could try calling: Administrative,Technical Contact: Equifax J42M Domain Admin P.O. Box 740006 Atlanta, GA 30374-0006 US Phone: +1.4048858000 Email: hostmas...@equifax.com HTH --bc On Apr 26, 2009, at 4:37 PM, John Martinez wrote

Looking for Support Contact at Equifax

2009-04-26 Thread John Martinez
Their site is down. Thanks.