0bruyn%22%20%3caa...@heyaaron.com%3e>>
> *To*: heasley >
> *Cc*: North American Network Operators' Group >
> *Subject*: Re: charging for config changess
> *Date*: Mon, 01 Jul 2024 13:39:54 -0700
>
> On Mon, Jul 1, 2024 at 11:01 AM heasley wrote:
>
> Sun, Jun 30, 2024 at 02:
Reply-To: Aaron C. de Bruyn
mailto:%22aaron%20c.%20de%20bruyn%22%20%3caa...@heyaaron.com%3e>>
To: heasley mailto:heasley%20%3ch...@shrubbery.net%3e>>
Cc: North American Network Operators' Group
mailto:North%20American%20Network%20Operators'%20group%20%3cna...@nanog.org%3e>>
Subject:
On Mon, Jul 1, 2024 at 11:01 AM heasley wrote:
> Sun, Jun 30, 2024 at 02:17:12PM -0700, Randy Bush:
> Many of those things could be automated via a customer portal.
>
Oh totally. Want to update your reverse DNS record? Just put in a credit
card number and *bam* $250 charge to your card. ;)
On Sun, Jun 30, 2024 at 02:17:12PM -0700, Randy Bush wrote:
> has charging for config changes a la
> https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
> become common while i was not looking? admittedly, i have not looked
> for a long time.
From experience, I can imagine that Arelion has a very small subset of
customers that are blowing up their tech support for changes like these
constantly. I'm sure it's a punitive measure to deter these guys.
Aaron
On 30.06.2024 20:33, Tim Burke wrote:
First I've heard of a provider doing
Sun, Jun 30, 2024 at 02:17:12PM -0700, Randy Bush:
> has charging for config changes a la
> https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
> become common while i was not looking? admittedly, i have not looked
> for a long time.
Many of those things
ct: Re: charging for config changess
First I’ve heard of a provider doing it… and we do business with 3356, the one
carrier I’d expect to do something like this :-)
Might just be me, but I rarely have to have config changes done on circuits
after provisioning, short of enabling dual stack bgp on a c
First I’ve heard of a provider doing it… and we do business with 3356, the one
carrier I’d expect to do something like this :-)
Might just be me, but I rarely have to have config changes done on circuits
after provisioning, short of enabling dual stack bgp on a circuit that didn’t
have it
has charging for config changes a la
https://www.arelion.com/customer-excellence/customer-support/online-technical-change-pricing
become common while i was not looking? admittedly, i have not looked
for a long time.
randy
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