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https://issues.apache.org/jira/browse/OFBIZ-9597?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16177719#comment-16177719
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archana.asthana commented on OFBIZ-9597:
----------------------------------------

Reviewed the content and the diagrams in [CRM Process 
Review|https://cwiki.apache.org/confluence/x/RpJjB] and made the necessary 
changes.

> Documentation: Customer Relationship Management (CRM) Process Overview 
> -----------------------------------------------------------------------
>
>                 Key: OFBIZ-9597
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-9597
>             Project: OFBiz
>          Issue Type: Sub-task
>            Reporter: Pranay Pandey
>            Assignee: Sonal Patwari
>              Labels: BPRB, CRM, OBPRB
>
> CRM process overview to be documented. 
> *Doc Content:* 
> Every CRM business activity to be covered with below-given headings-
> - Process Overview
> - Business Purpose (significance of having efficient CRM capabilities in real 
> world)
> - Activity Diagrams (Level-1,2, and 3 as applicable to demonstrate the 
> process flow)



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