I recommend IssueView, http://www.issueview.com
Right now a 5-Tech license is absolutely free. It does require a little configuration; but it's very powerful, and includes a desktop client and a web client. Good luck with your search! Jim Restucci Axcess Internet® -----Original Message----- From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] Sent: Tuesday, December 22, 2009 11:50 To: NT System Admin Issues Subject: RE: looking for free helpdesk solution Yes, spiceworks does send a fair amount of e-mail. The good news is that I have a really great filtering program, MS Outlook. ;-) Never been to a Spiceworld. Almost went to their event in Vegas earlier this year. Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax -----Original Message----- From: Phillip Partipilo [mailto:p...@psnet.com] Sent: Tuesday, December 22, 2009 11:31 AM To: NT System Admin Issues Subject: RE: looking for free helpdesk solution Be forewarned, once you get involved with Spiceworks, they will spam your inbox vigorously. Has anyone here actually been to a Spiceworld? Phillip Partipilo Parametric Solutions Inc. Jupiter, Florida (561) 747-6107 -----Original Message----- From: Jeff Johnson [mailto:jjohn...@hydraflowusa.com] Sent: Tuesday, December 22, 2009 11:17 AM To: NT System Admin Issues Subject: RE: looking for free helpdesk solution I think this one is overkill for you, but anyone looking for a "full suite" of items for their job, you just can't beat this. Plus it's FREE!!!!! There is a built in help desk. http://www.spiceworks.com/ Jeff Johnson Systems Administrator 714-773-2600 Office 714-773-6351 Fax -----Original Message----- From: Kurt Buff [mailto:kurt.b...@gmail.com] Sent: Tuesday, December 22, 2009 7:38 AM To: NT System Admin Issues Subject: Re: looking for free helpdesk solution http://www.liberum.org/ On Tue, Dec 22, 2009 at 02:26, Laurence Childs <laurence.chi...@btinternet.com> wrote: > Hi All > > i have been supporting a couple of local organisations for a few years now > > recently i was made redundant and have expanded the portfolio of customers > that i support > > I'm looking for some way of logging support tickets that my customers raise > so that i can track them and also perhaps report on them at the end of the > month > > as I'm a small organisation i need something free, or as close to as possible > > i do remember something from a few years ago that was web based that ran on a > local server with an MS access database back end but can't find it when > searching the Internet recently > > if anybody knows of anything that may fit the bill could they point me in the > right direction? > > thanks > > Laurence > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ -- If this email is spam, report it here: http://www.onlymyemail.com/view/?action=reportSpam&Id=ODEzNjQ6MTAyMjg3Njc4MjpwanBAcHNuZXQuY29t THIS ELECTRONIC MESSAGE AND ANY ATTACHMENTS ARE CONFIDENTIAL AND PROPRIETARY PROPERTY OF THE SENDER. THE INFORMATION IS INTENDED FOR USE BY THE ADDRESSEE ONLY. ANY OTHER INTERCEPTION, COPYING, ACCESSING, OR DISCLOSURE OF THIS MESSAGE IS PROHIBITED. IF YOU HAVE RECEIVED THIS MESSAGE IN ERROR, PLEASE IMMEDIATELY NOTIFY THE SENDER AND DELETE THIS MAIL AND ALL ATTACHMENTS. DO NOT FORWARD THIS MESSAGE WITHOUT PERMISSION OF THE SENDER. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
