Definetely not true. You call in and as has been the ase for as long as I remember, a call router answers and figures out what queue to drop you in to. If you're calling on a pro case (basically one you pay with a credit card or some other odd ones), it's callback based for almost all queues. The callback SLA is based on severity and time of day. If you're a premier customer they connect you in to the queue.
Thanks, Brian Desmond br...@briandesmond.com c - 312.731.3132 From: Bill Lambert [mailto:blamb...@concuity.com] Sent: Wednesday, January 13, 2010 11:12 AM To: NT System Admin Issues Subject: No direct contact to PSS? My apologies for not following the thread about this but is it true that there is no longer a direct phone number to MS Support? Say it ain't so! Bill Lambert Windows System Administrator Concuity A healthcare division of Trintech, Inc. Phone 847-941-9206 Fax 847-465-9147 [clip_image001] NASDAQ: TTPA The information contained in this e-mail message, including any attached files, is intended only for the personal and confidential use of the recipient(s) named above. If you are not the intended recipient (or authorized to receive information for the recipient) you are hereby notified that you have received this communication in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please contact the sender by reply email and delete all copies of this message. Thank you. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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