Interestingly, we're dealing with a similar sounding problem over on Spiceworks:
https://community.spiceworks.com/topic/2334626-eaton-network-m2-snmpv3-issues-with-synology-nas?from_forum=428
If I'm understanding the problem correctly and Nathan does NOT want to update
NUT, you could opt to downg
Not ignoring, I'll circle back on this next week!
Thank you,
David Zomaya
Tripp Lite
From: Jim Klimov
Sent: Friday, August 20, 2021 8:12 AM
To: Aaron Stewart
Cc: David Zomaya; Arnaud Quette via Nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Tripp-Lite USB "REMOTE SHUTDOWN"
This is an E
> Wondering further: Could it be the UPS itself?
So, given what I know so far, my answer is "yes and no".
Yes: I think there is a good chance something is going wrong with these
specific units.
No it's not a general reproducible problem across all like models. How do we
know? From data with othe
> Back to original post, I wonder if `upsmon -c fsd` had left a file (e.g.
> `/tmp/killflag` or some such) that gets interpreted as an ongoing FSD when
> the client starts?
...
Interesting ideas... I might pick your brain when I get my next round of
testing set up...
Thank you,
David Zomaya
> The issue showed up with shipping firmware but persists after I loaded
> 20.0.1.118.
Ah, you're referring to the WEBCARDLX firmware (i.e. the management card
installed in the UPS). There's also a UPS firmware that isn't generally updated
in the field I thought you were referring to (that disp
Hi Aaron,
I actually have one of the units from back then now and investigation is
ongoing.
I don't have a quick fix for you at this point, but can you shoot me your
serial number and what firmware you loaded?
Thank you,
David Zomaya
Tripp Lite
david_zom...@tripplite.com
___
> If you are interested I will forward your name to the ISE. Roger
Please do. I'll share with some other people who may have interest in reviewing
too.
Thank you,
David Zomaya
This message is for the addressee's use only. It may contain confidential
informat
>> The reviewer is someone with a general understanding of computer systems and
>> maybe of power supplies as well, who asks:
That all seems doable.
Are multiple reviewers needed or just 1?
There are likely more brains at Tripp Lite that could add value here and they
could either review separat
> Is anyone on this list interested in volunteering?
Generally interested. Can I get the elevator pitch on what being an
"Independent Reviewer" entails?
Would like to understand if I'm qualified and available enough to do it in a
reasonable amount of time.
Thank you,
David Zomaya
Tripp Lite
__
> I upgraded the firmware on the card, and now battery.runtime.low has
> appeared, and battery.runtime, output.realpower, and ups.load are refreshing.
> Thank you for your help.
Good to hear, thanks!
Just for reference:
Did you update to 15.5.7 or 20.0.0.2526?
15.5.7 is the last of the 15.5.x f
> 1. Firmware version 15.5.1
Thanks. We've released several versions since 15.5.1, but we should be able to
get it working.
Latest firmware is here:
https://www.tripplite.com/products/management-firmware-matrix
Probably makes sense to upgrade after we sort through the issues here, but
15.5.1 s
> The "Output Power" and "Output Load" figures are fixed at 265W and 30% in
> SSH, which differs from the figures on the LCD.
They should track pretty closely, so that sounds like a problem. Assuming the
numbers are not updating on a refresh of the screen (invoked by pressing the
enter key), th
>>Can you login via SSH?
>Yes.
Ok, great. Assuming you're running our 15.x.x firmware*, from the main menu,
you can access a "Devices" menu where you can then drill down and view
runtime/battery values.
You'll need to refresh the screen with the enter key to get updates, but the
same test I ment
> Yes in the LCD. The WEBCARDLX GUI gives connection refused when I try to open
> it in a browser.
Can you login via SSH?
I ask because assuming HTTP(S) is enabled... not getting into the GUI suggests
a different problem... one that might be contributing to data not updating in
Network UPS Tool
Re 2:
What's the load (in watts or percent) and what is the runtime value in minutes?
Is the minutes remaining value changing on the UPS LCD or in the WEBCARDLX GUI
when on battery?
More generally, if no one else chimes in with an answer, I can set up some
tests when I'm in the office to compar
>> It's a phishing attempt directed to you.
You can add me to the list of people who have gotten phishing emails in the
context of a reply to a mailing list thread. Careful what you click everyone.
Thank you,
David Zomaya
Tripp Lite
This message is for the add
>> I have a Tripp Lite AVR900U series AG-0309 connected via USB to the Pi. The
>> USB vendor ID is 09ae as expected, but the product ID is 3024. The
>> compatibility page at
>> https://networkupstools.org/ddl/Tripp_Lite/AVR900U.html says the product ID
>> is expected to be 2010.
I can confi
>> Does anyone know if I can get a firmware update for the UPS?
>> "ups.firmware: 64"
That version seems like it may be getting read back incorrectly. Generally for
these models, firmware is something like FW2567Rxx (where xx = two digits, e.g.
FW2567R15).
I haven't reproduced so far... but I
>> An Update. Thanks to David from Tripplite, he did perform some tests and was
>> able to reproduce the problem.
>> Please note the UPS works, just that the reporting is off and is always
>> underreporting.
Thanks Yogesh!
Adding a bit more detail:
Looks like the tolerance for these models is
>> I am really curious about the cause so I would like to be kept in
>> the loop on this matter, please.
My guess is this is the general sentiment, so I'll keep it on-list unless the
community decides we're too noisy/wants it off.
Thank you,
David Zomaya
_
>> Issues happen pre-init. So no NUT. Also tested on systems with, and
>> without NUT installed.
Thanks. This helps narrow things down.
>> I have confirmed this issue with the ubuntu-20.04.2-desktop-amd64.iso, to
>> make sure you can replicate it
This should be easy enough to test on my end.
>> Any other ideas?
I have not figured this out yet. It makes it more odd that my tests don't
reproduce the issue (I just ran a few quick tests again) and we're not hearing
it from more users (although it seems like at least one more on serverfault:
https://serverfault.com/questions/858267/netw
>> Oh, interesting! It should be straight thru? This UPS came with a null modem
>> cable!
That is interesting. Was it ordered new/came out of a Tripp Lite box?
Looking at the bill of materials for the last SKU of the SU5000RT3UPM (PS7370),
it shipped with a straight through cable (our part num
>> See this link to decode:
>> https://www.tripplite.com/support/identify-products
I should have mentioned, SKU = product number
Thank you,
David Zomaya
Tripp Lite
This message is for the addressee's use only. It may contain confidential
information.
>> No, there's no network card - the only port on it is a DB9 connector.
Ok, other than the basic stuff (should be a straight thru DB9 cable, make sure
port is correct, etc) I don't have any good suggestions at the moment. If
someone else had success with this model or one of the other models I
That's an older model and I don't know of any instances were we/someone tested
it with Network UPS Tools. You're using the tripplitesu driver that would have
been my first guess.
If anyone has had success with the SU6000RT3UPM or the older
SU8000RT3UPM/SU1RT3UPM that did NOT have USB ports
>> Is it possible the UPS Display is not reporting Instant input Voltage ?
I can get some data to confirm either tomorrow or next week when I am in the
office. So I make sure I am doing an apples to apples check, can you get me the
first 13 characters of your serial number?
Thank you,
David Zo
>> So confused. Downloaded Ubuntu 20.04 (ubuntu-20.04.2-desktop-amd64.iso)
>> and booted my laptop to a liveCD environment. Watched all the systems logs
>> and plugged in. UPS did it's "REMOTE SHUTDOWN". Nothing of interest in the
>> logs. Unplugged the USB and waited about 5m. Plugged
On a quick check, I'm not seeing the problem with Ubuntu 20.04.1 and an
SU1000RTXLCD2U (4004 for USB). Reboot the box and disconnect/reconnect cable
were both ok.
I'll look into it more.
$ lsusb -d 09ae:4004
Bus 003 Device 007: ID 09ae:4004 Tripp Lite TRIPPLITE UPS
$ sudo upsc myups
Init SSL wi
>> I have a few other models of TrippLite UPSs in service but the SU3000XLCD is
>> the only one that’s shut down like this for me.
Do you know any of the other models? Would be an interesting data point
>> I did contact TrippLite at the time and they asked me to call with the
>> computer and U
I don't have a quick answer for you but I'll be in the office later this week
and can grab a model with the same protocol and run a test on one of my Ubuntu
boxes (which should be close enough to your Pi setup).
Thank you,
David Zomaya
Tripp Lite
From: Nut-upsuser
on
behalf of Adam T
> I'm a recent graduate and new hire at a company and I've been given what I
> thought would be an easy task to write a program that would monitor and
> display UPS status information onto an overlay.
>Windows 10 OS, target language is C or C++, it's an APC UPS 3000VA with a
>smart connect and
> Brilliant, thank you David! In Truenas Core I was able to add productid =
> 3026 to the Auxillary Parameters (ups.conf) field for my UPS.
Great, thanks for the update Tim.
For any future readers there are a number of new models where are USB protocols
are 302x but they used to be , that
"pro
Please excuse brevity, I'm on mobile.
You should be able to add the productid to the ups.conf
See
https://alioth-lists.debian.net/pipermail/nut-upsdev/2020-June/007473.html
Thank you,
David Zomaya
Tripp Lite
From: Nut-upsuser
on
behalf of Tim Gallagher via Nut
>> Hi, I am interested in controlling this UP via RP, is NUT compatible?
I don't see that manufacturer on the HCL (Hardware Compatibility List) at all:
https://networkupstools.org/stable-hcl.html
However, if it is HID-PDC compliant, maybe (anyone know?) it could be made to
work with the usbhid-
> Can't claim USB device [10af:0002]: could not detach kernel driver from
> interface 0: Operation not permitted
> Driver failed to start (exit status=1)
> Anything else I can try?
Maybe adding a udev rule like:
# /etc/udev/rules.d/90-nut-ups.rules
ACTION=="add", \
SUBSYSTEM=="usb", \
ATTR{id
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