I'm Ramesh, from Systel Inc. We've an urgent requirement with one of our client for " *Desktop Support”* position in *Newtown, PA* Please find below the job description for the same and revert with your Consultant updated profile and below mentioned required details at the earliest.
* ** *Send resumes to rame...@systelinc.com* * * * *Position: Desktop Support *** *Location: Newtown, PA*** *Duration: 6 Months *** * *** Job Description:** Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction. • Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner. • Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed. • Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution. • Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests. • Maintains contact with clients and second/third level support personnel on operational and production problems. • Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained. • Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers. • Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions. • Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication. • Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts. • Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures. • Should have knowledge in Desktop Imaging & Scripting. • Extensive knowledge on Hardware & O/S Trouble Shooting. • Should be expert in deployment of operating systems locally & globally. • Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8. • Good understanding of IP telephony setups and installs • Solid Blackberry and iPhone troubleshooting skills * * *Ramesh Reddy Mula*** Sr Resourcing Specialist E: rame...@systelinc.com <aj...@systelinc.com> T: 888 8SYSTEL Ext:254| D:678-250-9865 [image: cid:image003.png@01CE3D64.41771430] <http://www.systelinc.com/> Certified (MBE) Minority Business Enterprise *Confidentiality Notice*: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. To stop receiving mails in the future please contact us <customerc...@systelinc.com> -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/groups/opt_out.
