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Greetings…!



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Title: *Genesys ARCHITECT/PM/SME with Genesys Routing development & Genesys
Reporting*

Location: Tampa, FL

Duration: 6 – 18 months contract



*Details:*

·         Provide proactive architecture review and analysis.

·         Responsible for the design, development, coding, testing,
debugging, documentation of programming applications, and CTI system
integration to satisfy business requirements following defined project life
cycle and testing methodology.

·         Works closely with client management to identify and specify
complex business requirements and processes.

·         Researches and evaluates alternative solutions and makes
recommendations.

·         Provide Computer Telephony Infrastructure design and support
(exiting and new).

·         Provides 24 hour daily production and technical support to the
Enterprise-wide telephony environment.

·         Be responsible for the availability and configuration of the
Genesys production, development and QA environment.

·         Plan, coordinate and conduct cross-functional system testing.

·         Lead in technical design sessions and provide subject matter
expertise as it relates to the Genesys product suites (Framework/CTI,
Management, Routing, and Reporting)



Thanks,

Suju

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