*Senior Business Analyst – ServiceNow/PPMCulver city, CALongterm Contract*
The Business Analyst for this position will work in the Corporate IT team and serves as a primary interface to business users, with the guidance from a business relationship manager to assist the BRM teams in understanding the business processes, workflows, and information requirements of the users. The Business Analyst will liaise with stakeholders from various business units, including IT, Information Security, Procurement & Finance, in support of current and future applications. This role will be expected to perform requirements analysis and create functional design processes, ensure testing services for enhancements and projects are completed successfully and provide a high quality of customer service. Expertise with ITIL, SDLC and ServiceNow is a must as well as the Client PPM application. Excellent written and verbal communication skills are a must have. Responsibilities include the following: • Collect, review, analyze, manage, system and user requirements from business users • Work with the business & technical teams to clarify functional requirements. • Document detailed proposals, functional & data business requirements, process flows, use cases, information needs, test scenarios, and obtain functional design specification approvals. • Manage the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments. • Serve as a liaison to other teams in planning, coordination, development and deployment of multi-team enhancement or projects • Ensures delivery of project and enhancement requirements meet the requirements defined by the business customer • Accountable for ensuring training needs are met for new or existing applications 40% 1. Analyze/understand business challenges; map current business processes to the new system or service, determine interface requirements, and resolve any issues which may affect the business process. 25% 2. Develop detailed functional requirements & testing scenarios that can be used to develop internal design specifications for systems or services. 15% 3. Work with the technical analysts to ensure that the delivered system matches the functionality specified; Ensure business satisfaction with IT services and products; understand and communicate user expectations. 10% 4. Help train users in the functionality developed. 10% 5. Assist the users in developing their user or business procedures. Day to Day activities: - The primary applications supported or used will be ServiceNow, PPM - The BA will be responsible for managing enhancement requests, gathering requirements and UAT. - The candidate will be a strong communicator, both verbally and written skills and ne able to communicate with all levels of the organization; from other business analysts to executives Required Skills - Proficient in developing requirements definition, functional specifications, test scenarios/ scripts, data models and business procedures. - Strong process flow and diagramming skills (Visio application) - Ability to facilitate business requirements and design review sessions with customers - Creation and delivery of training materials - Exposure to managing the testing disciplines (use of Quality Center tool) - Extremely organized with the ability to create and manage a demand queue, plan, etc. - Strong interpersonal skills; strong relationship management and negotiation skills. - Strong critical thinking and problem solving skills. - Strong communication skills - verbal, written, listening and presentation. Required Experience - Expertise in ServiceNow and Client PPM applications including knowledge of its various modules for analysis and design in existing functionality and future roadmap strategy - Experience gathering requirements for complex enhancements and business requirements is required - Understanding of ITIL (Information Technology Infrastructure Library), SDLC (Software Delivery Lifecycle) and project management fundamentals - Process flow mapping, data conversion and interface design - Good understanding of entertainment industry and the role that IT plays in the industry Regards, Ashish Kumar ashish.ku...@intelliswift.us 510 370 4471 39600 Balentine Dr., Suite 200 Newark, CA 94560 www.intelliswift.com -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at https://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
