Hi,
Please find the requirement below and let me know your interest.. *POSITION* *Sr. Cisco Voice Engineer* *6+ months* *Minneapolis, MN* *$68 per hr* *Description:* Support the In-Scope Technology production environment by proactively monitoring and quickly responding to hardware/software/network Incidents across multiple technologies within the technical area of expertise. Frequently collaborates with vendor/contractor partners to develop and implement detailed design, configuration and engineering strategies/solutions to resolve issues/Incidents while remaining focused on security, up-time and performance. Frequently provides troubleshooting and resolution to complex Problems/issues and provides support for Service Requests. *Qualifications:* · Degree in Computer Science, Engineering, IT or related field; or equivalent work experience. · 7-10 years of experience. · Specialization in few products or capabilities. · Strong knowledge of Lifecycle Management. · Skills to support documentation development and explanation to non-technical resources. · Represent and work closely with Architecture. · Specialty product experience with growth path toward Architectural expertise. · Vendor product training certifications. CCNP, CCIE preferred. *Role Tasks/Expectations:* · Through automatic systems or manual checks, detect and validate real or potential impacts to the customer and initiate the proper Ameriprise Service Management process. · Monitor IPT utilization and health through the use of monitoring tools and access to devices for IPT. · Assist in the design and implementation of proactive monitoring capability. · Manage Event monitoring systems to accurately reflect events and corresponding Incident tickets. · Document and develop monitoring parameters · Document and develop preventative maintenance parameters and procedures · Perform third line of Support specifically for voice, network, IPT, and carrier services, for all Incidents following Ameriprise Service Management processes · Advanced troubleshooting and analysis for In-Scope Technology. · Provide technical escalation point for Tier 1 and Tier 2 engineer engagements. · Initiate and coordinate collaborative troubleshooting sessions. · Expert level troubleshooting and analysis for all Services in-scope. · Utilize application based performance capture tools for analysis and troubleshooting. · Expert Analysis of device and server network performance logs in an effort to triage an Incident · Analysis and resolution of chronic or undetermined issues · Deep dive analysis of Problems and Incidents · Provide high level of technical expertise for Problem Management support and determine Root Cause (RCA) for business impacting Incidents. · Create Change plans needed to perform tasks needed for Lifecycle Management. · Review and update detailed technical and architectural documents, · Work with Ameriprise team on project implementations to provide effective Operational Readiness. · Identify process improvements, standards and best practices as a specialist in field and technology supported. · Partner with Ameriprise CDO experts for alignment on strategies and priorities. · Tightly integrated with Delivery Teams for the implementation of new technologies that support new capabilities and resolve issues. · Provide expert product-specific skills in technology supported. · Work directly with Product manufacture to resolve issues, identify enhancements and implement. · Build partnerships with Ameriprise CDO experts and Portfolio Architects. · Demonstrate continuous learning of Ameriprise Business and technical environment. · Lead, mentor and coach Level 1 and Level 2 resources. · Work directly with Manufacturer Technical Assistance or Research and Development. · Initiate conversations with escalated Ameriprise contracted support vendors (i.e. Cisco TAC). *Thanks and Regards,* *Shilpi Bist* *Technical Recruiter* *[image: images]* <http://www.sageci.com/> email: sb...@sagetl.com Phone: 732-851-1596/ 732-767-0010 Ext: 542 Gtalk: shilpi.recruiter1 Ymail: shilpi.recruiter *[image: Linkedin_Logo]* <http://www.linkedin.com/pub/shilpi-bist/82/944/7a7/> -- You received this message because you are subscribed to the Google Groups "Open Source Erp & Crm" group. To unsubscribe from this group and stop receiving emails from it, send an email to open-source-erp-crm+unsubscr...@googlegroups.com. To post to this group, send email to open-source-erp-crm@googlegroups.com. Visit this group at http://groups.google.com/group/open-source-erp-crm. For more options, visit https://groups.google.com/d/optout.
