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Position:Tibco EAI Support Analyst Location:Minnetonka, MN Duration:Long term contract Description: The EAI Support Analyst possesses a general understanding of the technologies and applications supporting business. They research complex data, process and integration issues, document break-fix specifications and participate in delivery of comprehensive solutions. The EAI Support Analyst is also responsible for Dev/Ops support of internal and customer-facing enterprise applications including: installation, administration, maintenance, software configuration management and operational activities for production systems. The EAI Support Analyst develops a thorough understanding of the business use of these applications and the operational processes supported by the applications. Candidates must have the ability to communicate clearly and at all times be able to interact with others professionally in a variety of situations. The role requires collaboration with technical and business experts in the course of researching and resolving issues. The EAI Support Analyst creates documentation to describe application design, logic, coding, support processes and break fixes. Documentation must be understandable to both the business user and the technical implementer. The EAI support Analyst works independently and with teams to plan and accomplish goals. They must be self-directed in using their experience, creativity and analytical skills to resolve technology problems. Qualifications Bachelor's degree in Information Technology or related discipline (or equivalent work experience) and 3+ years relevant experience required. Specific technology experience required: • IT Dev/Ops support and operations experience • Support, analysis & troubleshooting of EAI middleware applications including real-time and batch transaction processing • Extensive experience with administration, support and troubleshooting for: Tibco ActiveMatrix BusinessWorks, BusinessConnect, Foresight, EMS Server, Hawk, Rendezvous, SOAP UI • Experience with client server and thin-client application support, incident resolution and administration • Experience monitoring and supporting EMS queues • Strong SQL skills • Familiarity with relational databases and data analysis – Oracle & MS SQL Server • Ability to perform application installation, configuration and administration in mixed UNIX/LINUX and Windows environment, both virtual and physical Technology experience desired: • Health Insurance IT background • Experience supporting claim processing, provider contract, enrollment and benefit plan processes and applications • Scripting for process automation and file manipulation – Unix & Windows • Software Configuration Management • Familiarity with ITIL incident, change and release management best practices • Familiarity with Service Desk management tools • Familiarity with healthcare payer ANSI X-12 transaction standards and EDI connectivity methods • Knowledge of HIPAA X12 EDI transactions including the 270/271, 837, 835, 820, 276 and 278 formats General experience required: • Excellent customer service skills and soft skills (i.e., Collaboration, influence and communication) • Performing support for production application systems including testing, administration and installation to maintain enterprise technology operations • Ability to troubleshoot and resolve, or identify for escalation, complex support issues, determine root cause and implement or facilitate a solution • Documenting technical requirements for application break-fix and new-feature development • Recording technical issues and associated troubleshooting steps and resolution • Experience with information technology operational support methodologies and best practices • Providing user training in the course of resolving service tickets • Participate in high-level system design and contribute to technical design documents • Achieve full compliance with business policies *Thanks & Regards,* *Abid Hassan* | Fax: (408) 273 - 6002 Thanks and Regards, *E-mail: *a...@allianceit.com <ut...@allianceit.com> |*Website*: http://www.allianceit.com *Note:** We respect your online privacy. 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