Thank you. But can I purchase a support plan for the machine purchased not from Sun? There's a "Serial number" field in the support plan ordering form and you can't leave it blank..
On Mon, Dec 21, 2009 at 8:00 PM, Alan Coopersmith <alan.coopersm...@sun.com> wrote: > Michael Disserman wrote: >> Can someone please explain me an update policy for OpenSolaris release >> builds. >> >> In example, I've tested 2009.6 in the test environment and can install it in >> the production but I'm afraid of the bug # 6882364 (networking wedged up >> behind blocked taskq_thread() in Xen Dom0). >> >> This bug has a state "10-Fix Delivered:Verified (Fix available in build)" >> but where to get the update? Of course I don't want to switch to the >> development branch. As well as don't want to wait 6 months to get a release >> build with the bug fixed. >> >> Does someone provide a bugfix patches for the release versions? Maybe there >> is some commercial support for this? I've found commercial opensolaris >> support offers on sun.com however there's a note the patch could be >> available within a 6 months, which's actually a period when stable branches >> of osol are released. I've tried to talk with Sun support in webchat, they >> don't know anything except a phone numbers. Support on the phone don't know >> the details, they can just read for you an info from the public website. > > 2009.06 was built from snv_111 - since that bug fix is delivered in snv_125, > it came after the 2009.06 release. As you've already discovered, you can > get it for free by updating to the development branch builds (which are > currently up to snv_129). Sun's commercial support does offer bug fix > releases for 2009.06 - I'm not sure why the web page indicates 6 months > for fixes, when currently updates are released approximately monthly. While > this fix isn't currently in a Support Repository Update (SRU), I believe > if you have bought a support contract you can request to escalate the fix > into an SRU - they usually include all security fixes by default, and then > any other fixes that customers have escalated or support deems critical to > include. You can see the current lists of available updates at: > http://sunsolve.sun.com/show.do?target=opensolaris > > -- > -Alan Coopersmith- alan.coopersm...@sun.com > Sun Microsystems, Inc. - X Window System Engineering > > _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
