*Please share resume to karth...@bourntec.com <karth...@bourntec.com>*

*ServiceNow Administrator*

Location: Raleigh, NC

Duration: 9+ months



*Required Skills: *

• Must have at least 8 years experience in IT industry

• Must have last 5 years working experience in USA

• Perform core configuration tasks

• Work with User Interface (UI) policies, data policies, UI actions,
business rules and client scripts

• Use mobile clients

• Activate plugins

• Add users, groups and roles

• Manage data with tables, the configuration management database (CMDB),
import sets and update sets

• Work with two key process applications: Knowledge Base and ServiceNow
Service Catalog

• Create workflow activities and approvals

• Configure alerts and notifications

• View upgrade history and status

• Control system access and data security

• Run reports, configure service level agreements (SLAs) and perform
instance branding and customization



*Preferred Skills: *

• Proven ability to be responsible for the daily administration,
maintenance and Change Management/Change Control

• Excellent analytical, problem solving and troubleshooting skills with the
ability to express technical issues to non-technical customers

• Detailed knowledge of applicable security policies and standards

• Bachelor's Degree in Computer Science, MIS, Engineering or related field

• Ability to work independently with minimal direction.

• Ability to communicate to a wide variety of audiences, both business and
technical

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