HI Partners,


Hope you are doing well!

We have Position for  *Incident manager*

Let me know if you have genuine consultants

*Role:  Incident manager *

*Location: RI/AZ/OH/TX*


*We need Passport copy or below info for the submission in case of H1B
candidates. If you can’t provide, then don’t submit.*



*   Name as per passport: Full DOB: Passport number:*





*Job Description:*

**Required Qualifications *

*5+ years of IT experience*

*3+ years of experience in IT Incident Management*

• Excellent communication (oral, listening and written) skills.

• Ability to facilitate the adoption of Incident/Problem/Change Management
Process within an IT environment.

• This role is on call in the evenings one week per month.

• A high level of knowledge of network systems/infrastructure management
and process methodologies and practices.

• Strong knowledge of architecture and systems administration processes for
UNIX, Linux, MF-Zseries, iSeries, and Microsoft Systems.

• Experience in Root Cause Analysis and data collection

• Knowledge of 5 Why's Methodology of root cause analysis

• Ability to interact with all levels of management both inside and outside
of IS, to include vendor interactions

**Preferred Qualifications *

*ITIL, IT Service Management, Kepner Tregoe*

• Excellent communication (oral, listening and written) skills.

• Ability to facilitate the adoption of Incident/Problem/Change Management
Process within an IT environment.

• This role is on call in the evenings one week per month.

• A high level of knowledge of network systems/infrastructure management
and process methodologies and practices.

• Strong knowledge of architecture and systems administration processes for
UNIX, Linux, MF-Zseries, iSeries, and Microsoft Systems.

• Experience in Root Cause Analysis and data collection

*• Knowledge of 5 Why's Methodology of root cause analysis *

*• Ability to interact with all levels of management both inside and
outside of IS, to include vendor interactions.*


Thanks and regards,

*RAJ*

*Concept Software and Services Inc.*

*Email: r...@concept-inc.com <r...@concept-inc.com>*

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