(fyi, from Metalink)

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 Doc ID: Note:47292.1
 Subject: Official Backup Policy --
          Certification, RMAN, EBU,
          Third-Party Software
 Type:    FAQ
 Status:  PUBLISHED

 Content Type:    TEXT/PLAIN
 Creation Date:   16-OCT-1997
 Last Revision Date:  04-MAY-2000
 Language:        USAENG



 Oracle *DOES NOT* certify media management software with Recovery Manager (RMAN)
 or the Enterprise Backup Utility (OBACKUP, EBU).
  
 Source: Bernard Vincent, Director, Operations and Services Planning, 
 Worldwide Customer Support. September 2, 1997

 Use of third-party tools in Oracle environments

 To: Worldwide Oracle Support Customers 

 To protect customer data against loss or damage and ensure Oracle's ability to 
 provide timely service and support, Oracle Worldwide Customer Support and 
 Oracle Server Technologies have developed the following policy: 

 Oracle cannot guarantee customers data integrity and product functionality 
 where third-party products alter the internal contents of the Oracle database 
 files, data blocks, log files or control files. Third-party products or 
 customer-developed programs which alter the internal contents of these files 
 may introduce inconsistencies that render the data to be unusable. In such 
 situations, customers may be required to restore from the last backup prior to
 the first use of the third-party product in order for Oracle to provide 
 effective assistance. Examples of such products include data reorganization 
 tools, data loaders, [***]defragmentation tools[***], products that conduct 
incremental 
 backups of only changed portions of data, or any product that attempts to 
 alter the contents of the Oracle data files, blocks, logs or control files. 

 This [***]excludes[***] simple copying utilities such as operating system utilities 
or 
 any other product that reproduces an exact image of the data as it was 
 originally written by Oracle. 

 Oracle customers are encouraged to work with third-party software vendors to 
 determine how that vendors' product interacts with Oracle technology, and if 
 the above information is pertinent to their environment or may compromise 
 their data retention and recovery capabilities.
 .


   Copyright (c) 1995,2000 Oracle Corporation. All Rights Reserved. Legal
   Notices and Terms of Use.

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