RE: SLA/metrics for RFP for programming services

2004-01-19 Thread Justin Cave
the runaway PL/SQL program mentioned by Ryan) and takes 3 days to complete. -Original Message- From: Tim Gorman [mailto:[EMAIL PROTECTED]] Sent: Friday, January 16, 2004 10:54 PM To: Multiple recipients of list ORACLE-L Subject: Re: SLA/metrics for RFP for programming services How

Re: SLA/metrics for RFP for programming services

2004-01-19 Thread Tim Gorman
Title: Re: SLA/metrics for RFP for programming services Jeff, As youre aware, whatever metrics you choose will govern their behavior. Completed deliverables is a good start, but if youre looking for well-tuned deliverables you could add a tuning-review gate through which each deliverable has

RE: SLA/metrics for RFP for programming services

2004-01-18 Thread Thomas Jeff
Title: Message Tim, Thanks for the reply.We are thinking more along the lines of metrics pertaining to identifying the required efficiency of the outsourced ETL task, e.g.time, resource utilization,throughput, etc, in essence somedesired baselineresource profile. We are new to writing

Re: SLA/metrics for RFP for programming services

2004-01-16 Thread Tim Gorman
Title: Re: SLA/metrics for RFP for programming services How about specific deliverables within a specific period of time for a total amount not-to-exceed? Cant think of any other metrics that matter... on 1/16/04 2:19 PM, Thomas Jeff at [EMAIL PROTECTED] wrote: If you were to write up a RFP