*Please share the profile with *ajeet.dwiv...@nityo.com
*Position: Avaya Voice Engineer Location: Edison, NJ Duration: 6 Months* *Skills:* · Should have Good Communication skills. · Meet the client’s expectations and full fill the requirement. · Be a team player and work with Offsite engineers. · Day to day troubleshooting in all telecom related issues and request. · Close tickets on time and make sure there are no SLA breach tickets. · Protect Voice eco-system: Identify opportunities and drive service and process improvements; Incident/Problem, Change/Release, Security, Risk/Compliance, and Proactive Monitoring. · Implement, and configure Avaya contact center solutions. · Troubleshooting experience with managing Avaya Aura Communications Manager and Avaya adjunct applications and services, · Hands on Knowledge on Cisco VG and troubleshooting experience on cisco CUCM · Key capabilities include: voicemail, call accounting, call management, audio conferencing and functionality diagnostic tools. · Capability to handle Avaya solution comprised of the following key components: a central PBX, outlying media gateways across all region, and single carrier and multi carrier cabinets. · Should have hands on experience in Avaya Aura communication manager, Avaya Session and System manager for SIP call routing · Avaya Voice Portal application development and deployment · Capability handle Avaya and 3rd part voicemail systems. · Day to day Tier 2 level escalations from the Tier 1 Technician force · Computer Telephony Integration (CTI) including Conversant style IVRU (interactive voice response unit) objects based upon VXML and SIP · Contact Center Call Vectoring and documentation · Skills based Expert Agent Selection for Call Centers · Mentor and support Technician workforce · Diagnoses and troubleshoots complex voice system troubles. · Multiple Call Accounting System report template and generation support. · Develops, recommends, and implements specific continuity and system configuration documents for assigned systems · Performs installation, updates, and service-affecting changes during after-business-hours periods as necessary to prevent adversely affecting critical business systems or processes. · Performs standard level system administration tasks, to include call routing, line and trunk group assignments, station assignments with COS/COR, and line utilization optimization. · Performs entry level vector routing and call routing queues with Skill and Split based call routing functionalities. · Catalog and monitor all technical system information and maintenance contract details necessary to accurately portray the state of the company’s telecommunications system environment (both local and remote systems). · Should have basic understanding of the Avaya Enterprise system by correctly implementing and consistently documenting: · System components (analog/digital/IP/pseudo stations and trunks) · Grouping components (agent definitions, hunt groups, queues, skill sets) · Trunk components (trunk groups, AAR/ARS tables and other routing functionalities) · Voicemail components (mailboxes IMAC) · Contact Center components (voice, email, fax, IM setup and routing) · Adjunct components (One-X Attendant, One-X Communicator, IP Agent) · Software patch installation on all telecommunication systems · Should have working knowledge of the following Avaya System Administration tools by implementing advanced configuration changes and/or reporting using: · Avaya Site Administration · CMS Supervisor · CMS Administration · Meeting Exchange Administration · Verint Audiolog call recording · Basic knowledge on cabling punch down cables from PBX to user desk. 30. Follow standard practice on Update SPO’s and other documentations. *Thanks & Regards* *Ajeet Dwivedi* (IT Recruiter) Phone: 609-853-0818 X 2174 Fax: 609 799 5746 Email: ajeet.dwiv...@nityo.com Gtalk: ajeetitrecrui...@gmail.com www.nityo.com -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at https://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.
