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I came across your profile on Monster Please go though the requirement an let me know if you are comfortable or not ASAP.. We have an urgent requirement as follows: Please respond with Update resume for vija...@avanitechsolutions.com *Job Title: Windows Support Specialist* *Location: Niles, Illinois* *Duration: 1+ Year* *Job Description* Consultants will be supporting Client field employees and customers with the functionality and maintenance of vending solutions offered through our third party automated inventory vendor, Crib master. Consultants will be working with the field employees over the phone for a variety of mechanical and/or software issues that will require the knowledge of moving mechanics, automated circuitry, software functionality, Windows OS, and basic networking functions. The consultant should complement these skills with excellent customer service, organized written communication (which includes typing skills and thought organization), seasoned oral communication skills, and patience in troubleshooting as these calls can last 30-60 minutes in some cases. Contractors should be able to utilize the training received upon acceptance of the contract and couple that training with the knowledge base in order to resolve or delegate these calls with minimal assistance. *Requirements Technical Musts* 1. Knowledge of software troubleshooting 2. Mixed experience in PC and mechanical hardware troubleshooting 3. Knowledge of basic IT networking functionality 4. Windows OS Configuration experience 5. Customer Service experience in a call center environment 6. Experience with IT service ticketing software 7. Experience with knowledge base databases Technical Pluses 1. IT Certifications 2. Experience troubleshooting automated inventory systems and/or vending machines 3. Remote troubleshooting of off-site equipment 4. Associate's Degree or higher in an Information Technology program 5. Networking/Hardware/Software Certifications 6. ITIL Certified 7. Experience with software collaboration tools. Thanks & Regards, *Vijay D* *Avani Business Park* 687 Lee Rd, Suite# 208, Rochester, NY 14606 Phone:585-643-1768| Fax:585-285-4133 Email: *vija...@avanitechsolutions.com <vija...@avanitechsolutions.com>* Web: *www.avanitechsolutions.com <http://www.avanitechsolutions.com/>* -- You received this message because you are subscribed to the Google Groups "Oracle-Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-projects+unsubscr...@googlegroups.com. To post to this group, send email to oracle-projects@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-projects. For more options, visit https://groups.google.com/d/optout.