CISCO Voice & Network Engineer *Location Santa Ana, CA*
*Duration 6 months +* Has to have excellent communication skills and strong technically Description The Voice & Network Engineer is responsible for the operations of network and telecommunication services for the enterprise which includes a network of 100+ distributed branch offices in North America. Team member and point of contact for all voice related systems in the organization. This will include Cisco VoIP and PBX systems, Voice Mail, Cisco Call Management Servers, CTI, Call Recording, IVR, Cell Phones, PDAs , video and Carrier Services. This role will support multiple Telephony systems in separate locations and Contact Centers. Candidate needs to have strong skills in Cisco’s UCCE Call Center applications and IVR routing. Responsibilities · Supports technical team responsible for providing voice and data services and technologies to the enterprise in a multi-site environment. · Coordinates with other departments to understand and meet their requirements. Translates customer needs into business solutions. · Evaluates, plans and implements new technologies as appropriate to meet business needs. · Establishes metrics and operating plans for network engineering. · Participates in overseeing Contact / Call Center technologies and redundancy / backup of Call Manager configurations and emergency plans to deal with catastrophic events. · Demonstrates independent judgment and critical decision-making skills. · Ability to work in a fast paced environment with track record of managing to established deadlines. Qualifications · 5+ years hands-on experience in one or more of data network design (minimally utilizing Cisco router/switches, TCP/IP, IPX) and implementation in a highly complex, multi-site, client server environment. · 3+ years’ hands-on experience with current and legacy voice, data and video technologies to include Unified Communications, video conferencing, audio conferencing, wireless networking, cell phones, and telephone switch operations. (VoIP, PBX, Centrex, WATS, ACD, IVR, voice messaging, data/voice/video integration, network systems, traffic engineering). · In-depth understanding of Cisco Routers and Switches, including: 1800, 2600, 2800, 3750, 7200, 4000, 6500, ASA, TACACS. · In-depth experience with Syslog, QoS, VoIP, EIGRP, BGP, OSI, HA, MPLS, STP, GRE, HSRP, TCP/IP, Cisco Wireless, NetFlow, ACL, policy routing, MGCP, SIP. · Expert Level Knowledge of Content Delivery, Bluecoat, WireShark, Packet Analysis, SolarWinds. · Experience in configuring and verifying Quality of Service (QoS) in a WAN environment. · Strong incident and problem management experience, including customer interface. · Excellent written, oral, and interpersonal communication skills. · Demonstrated ability to simultaneously and successfully handle multiple, disparate projects. · Highly self-motivated, self-directed, and attentive to detail. · Ability to effectively prioritize and execute tasks in a high-pressure environment. · Experience working in a team-oriented, collaborative environment. · Team player. Education · Bachelors or equivalent work experience. · Technical certifications in applicable technologies preferred. *Key success factors:* · *Cisco experience with UCCE* · *VMWare experience* · *Impeccable English – verbal & written* · *Enterprise experience* · *Experienced managing 3rd party vendor* · *Call recording* · *Change controls* *Thanks and Regards* *Shweta Ojha* Technical Recruiter | Sage Group Consulting 3400 Highway 35 S,Suite# 9,Hazlet, NJ,USA 07730 *Direct*: 732-784-6492 | *Email*: so...@sagetl.com *Gtalk*: sojha1290|*Yim*: ojha1290 -- You received this message because you are subscribed to the Google Groups "Oracle Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracle-users+unsubscr...@googlegroups.com. To post to this group, send email to oracle-users@googlegroups.com. Visit this group at http://groups.google.com/group/oracle-users. For more options, visit https://groups.google.com/d/optout.
