*Title**: Avaya Consultant*

*Location*: North Chicago, IL

*Duration*: 6 Months Contract

*Interview Mode*: Phone interview then Skype

*End Client*: Abbvie



*Must-haves *

2+ years of experience with Avaya platform experience

2+ years of call center support experience

Workforce Management or NICE experience

IEX (back office support of NICE)

Data analysis/data interpretation experience



*Plusses *

Specific experience with the sub components of Avaya (CMS, Syntelate, ACCM)

IVR experience for menu selections

Reporting experience using another CMS aside from NICE

Experience integrating data into new DWH



*Please share your details, get me the best of these folks. *



Full Name



Phone No



Personal Email ID



SKPYE ID



LinkedIn ID



Last 5 digits of SSN



Current Location



Zip code of Current Location



Visa Status



DOB (DD-MM)



Currently on Project(Yes/No)



If working on Project(End Date)



Total Experience



Relevant Experience



US Experience



Any Certification



Highest Education



Year of Pass Out



BGV : DRUG / CREDIT / FELONY(Yes/No)



Availability for Interview in 3 slots:



Notice Period to Join*(in days)



Communication Skills (1-10)



Vacation plans in next 3 months



Any interviews /offers in pipeline



Pay Rate to Candidate



Relocation *YES/ NO:



2 Managerial References:

Name:

Email:

Phone:

Company:

Designation:











*Thanks & regards*



*Vikrant | IT Recruiter*

*Samson Software Solutions, Inc.*

*Direct: 609-752-3566 | Fax: 732-377-8696*

*241 Forsgate Drive, Suite# 209, Jamesburg, NJ 08831*

*Email id: **vikr...@samsonsoft.com* <vikr...@samsonsoft.com>*  | Gtalk: *
*vikrant.have...@gmail.com* <vikrant.have...@gmail.com>

*Web: **www.samsonsoft.com* <http://../../../../Desktop/www.samsonsoft.com>

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