Hi,

Hope doing great!!!

I have an urgent requirement below, please go through it and if you find
yourself comfortable for the same then share your updated profile ASAP
at *dee...@sysmind.com
<dee...@sysmind.com>*
Also, please recommend someone if suitable for the same kind of position.

You can also call me @
*609-897-9670*4004. *

*Role :* Verint CISCO UCCE consultant
*Location :* San Ramon, CA

*JD:*
- *Verint V11* post upgrade troubleshooting activities (Like DPA, Screen
Capture, Audio, etc.,
- *Verint Speech* upgrade troubleshooting activities (Like Calls not
transcribing for Eng or Spanish, transcription rate, transcription
accuracy, etc.,
- Verint ECP Preproduction activities (Like setting up Lab for Cisco QA and
Prod, agents extensions, ID’s etc.,)
- *Verint ECP Testing* (we do  ample of test calls every day and check the
recording accuracy, Audio Video.,)

- Other responsibilities are checking alarms and acknowledging in time and
in case of complete system outage call Verint support and open tickets as
needed and take the ticket to closure.


*Other skills :* UCCE / CISCO / Aspect / E-gain





*Deepak Kumar* | SYSMIND, LLC
Sr. Technical Recruiter

[image:
https://newoldstamp.com/editor/profilePictures/profile-b15c8fc3ea4630e2ca604f11e3e951c7-41898.png]



Phone: 609-897-9670 x 4004

Email: *dee...@sysmind.com <dee...@sysmind.com>*

Website: sysmind.com

Address: 38 Washington Road, Princeton Junction, NJ 08550

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