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I have an urgent requirement below, please go through it and if you find yourself comfortable for the same/or you are having the matching profiles then share your updated profile ASAP at dee...@sysmind.com You can also call me @ 609-897-9670*4004. *Role :* IVR consultant with Avaya/Voice portal *Location : *Sunnyvale, CA *Role Description:* Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications for Google’s sales & support users to improve sales productivity and customer satisfaction. These business applications integrate with PBX, IVR, CTI, Call Recording and Reporting systems. In this role, you will be responsible for designing, developing, configuring and supporting IVR applications for all the business units. *Responsibilities:* - Develop, test and deploy IVR applications - Work closely with stakeholders to determine project requirements and translate/implement those requirements into technical designs - Document high level functional and technical design specifications. - Advanced Problem solving skills to assess design alternatives and perform tradeoffs to determine designs or functionality that best meet customer needs. - Expert in troubleshooting and problem solving skills to resolve production incidents quickly or to develop quick IVR workarounds. - Coordinates resolution of highly complex software development issues that arise in production environments. - Understands the entire project context, and demonstrates the knowledge of end-to-end application architecture. - Responsible for multiple applications with an ability to works on several projects simultaneously. - Technical ownership with a can-do attitude to proactively drive and deliver a project through all SDLC phases. *Minimum qualifications:* - BA/BS degree or equivalent practical experience - 5+ years of IVR development experience ideally using Avaya Orchestration Designer or Avaya Dialog Designer. Cisco or Genesys is also ok. - Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal Management System (VPMS) - Basic SQL skills and data analysis skills - Good communications skills to work with Business, apprehend their business needs, understand reported issues and communicate status *Preferred qualifications:* - Knowledge of Avaya Technologies like Avaya Application Enablement Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3 is preferred - System Integration knowledge and experience with Sessions manager, SIP trunking and Toll-free number setup. - Experience in designing voice user interface and call flows - Participation in several full life-cycle IVR projects (analyze, design, build, test, implement, tune, support) - Excellent analytical, interpersonal and communication skills, with a demonstrable bias toward action - Ability to deal with ambiguity and thrive in a rapidly changing business environment - Java, Tomcat and Eclipse IDE Knowledge Thanks & Regards Deepak Kumar IT Recruiter Website:www.sysmind.com Email: dee...@sysmind.com Phone:609-897-9670 Extn 4004 Fax: 609-228-5522 Address: 38 Washington Road, Princeton Junction, NJ 08850 [image: Description: Description: Description: cid:image001.gif@01CC0A79.D4FFDB80] -- You received this message because you are subscribed to the Google Groups "OracleD2K" group. To unsubscribe from this group and stop receiving emails from it, send an email to oracled2k+unsubscr...@googlegroups.com. To post to this group, send email to oracled2k@googlegroups.com. Visit this group at http://groups.google.com/group/oracled2k. For more options, visit https://groups.google.com/d/optout.
