Hi,

Hope doing great…!!!

I have an urgent requirement below, please go through it and if you find
yourself comfortable for the same/or you are having the matching profiles
then share your updated profile ASAP at dee...@sysmind.com

You can also call me @ 609-897-9670*4004.

*Role :* IVR consultant with Avaya/Voice portal
*Location : *Sunnyvale, CA

 *Role Description:*

Customer Support Apps team designs, develops, deploys and supports in-house
and third-party contact

center applications for Google’s sales & support users to improve sales
productivity and customer satisfaction. These business applications
integrate with PBX, IVR, CTI, Call Recording and Reporting systems. In this
role, you will be responsible for designing, developing, configuring and
supporting IVR applications for all the business units.



*Responsibilities:*

- Develop, test and deploy IVR applications

- Work closely with stakeholders to determine project requirements and
translate/implement those requirements into technical designs

- Document high level functional and technical design specifications.

- Advanced Problem solving skills to assess design alternatives and perform
tradeoffs to determine designs or functionality that best meet customer
needs.

- Expert in troubleshooting and problem solving skills to resolve
production incidents quickly or to develop quick IVR workarounds.

- Coordinates resolution of highly complex software development issues that
arise in production environments.

- Understands the entire project context, and demonstrates the knowledge of
end-to-end application architecture.

- Responsible for multiple applications with an ability to works on several
projects simultaneously.

- Technical ownership with a can-do attitude to proactively drive and
deliver a project through all SDLC phases.



*Minimum qualifications:*

- BA/BS degree or equivalent practical experience

- 5+ years of IVR development experience ideally using Avaya Orchestration
Designer or Avaya Dialog Designer. Cisco or Genesys is also ok.

- Knowledge of Avaya Aura Experience Portal (AAEP) or Voice Portal
Management System (VPMS)

- Basic SQL skills and data analysis skills

- Good communications skills to work with Business, apprehend their
business needs, understand reported issues and communicate status



*Preferred qualifications:*

- Knowledge of Avaya Technologies like Avaya Application Enablement
Services (AES), Avaya Communication Manager (CM) with SIP experience, CM6.3
is preferred

- System Integration knowledge and experience with Sessions manager, SIP
trunking and Toll-free number setup.

- Experience in designing voice user interface and call flows

- Participation in several full life-cycle IVR projects (analyze, design,
build, test, implement, tune, support)

- Excellent analytical, interpersonal and communication skills, with a
demonstrable bias toward action

- Ability to deal with ambiguity and thrive in a rapidly changing business
environment

- Java, Tomcat and Eclipse IDE Knowledge



Thanks & Regards



Deepak Kumar

IT Recruiter

Website:www.sysmind.com

Email: dee...@sysmind.com

Phone:609-897-9670 Extn 4004

Fax: 609-228-5522

Address: 38 Washington Road, Princeton Junction, NJ 08850

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