mmercial add-on available for the ((OTRS)) Community Edition by a
3rd party. I don’t know if sth. similar exists for OTRS.
Kind regards,
Roy
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Roy Kaldung
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http:/
tID},
IsVisibleForCustomer => 1,
DynamicFields=> 0,
);
@ArticleList = reverse @ArticleList;
my @ArticleBox;
Good luck,
Roy
--
Roy Kaldung
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OTRS mailing list: otrs - Webpage: http://otrs.
onsole.pl
Admin::Package::ReinstallAll”
to make sure that existing package are properly installed after upgrading the
framework.
Regards,
Roy Kaldung
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OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.o
-3.4.1.
I’m pretty sure that this is related by not running scripts/DBUpdate-to-6.pl
(see manual) because the SysConfig needs to be updated.
Regards,
Roy Kaldung
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OTRS mailing list: otrs - Webpage: http://otrs.org/
A
Hi Johnnie,
> On Apr 24, 2019, at 6:08 PM, Johnnie Rucker
> wrote:
>
> [1311431.213740] Out of memory: Kill process 8902 (/opt/otrs/bin/c) score 5
> or sacrifice child
> [1311431.214649] Killed process 8902 (/opt/otrs/bin/c) total-vm:451892kB,
> anon-rss:33636kB, file-rss:268kB, shmem-rss:8kB
Hi Rob,
> On Feb 16, 2019, at 8:39 PM, Rob Mitchell wrote:
>
> I was able to clear up the error by manually running the individual ALTER
> TABLE statements after running SET FOREIGN_KEY_CHECKS=0;
> prior to running the sql script (reset this to 1 afterward).
AFAIK Foreign keys are only suppo
Hi Matthias,
> On Oct 26, 2018, at 1:42 AM,
> wrote:
>
> is it possible to set more than one fixed signature for one queue?
>
You can contact Znuny GmbH (i...@znuny.com), they have an addon for this use
case.
Kind regards,
Roy
--
Hi Ralf,
> On Sep 28, 2018, at 3:06 PM, Ralf Hildebrandt
> wrote:
>
> We#d like to programmatically query the number new or open tickets in
> our OTRS 5 installation. How would we go about doing that?
I would recommend the GenericInterface and the TicketSearch operation.
- Roy
--
> On Aug 24, 2018, at 7:14 AM, Jason Haar wrote:
>
> have it over the entire site - ie all Locations. The rpm created
> /etc/httpd/conf.d/zzz_otrs.conf - so it's the last conf to be parsed, and it
> contains non Auth references - so it should get what everything else gets.
> Also, I created "
Jason,
> On Aug 24, 2018, at 4:19 AM, Jason Haar wrote:
>
> Hi there
>
> I'm wanting to protect otrs behind a SSO apache module (auth_openidc). That
> module sets a bunch of environment variables that I can see via a PHP script
> - including of course REMOTE_USER. But otrs doesn't seem to see
Hi Alvaro,
> On Aug 23, 2018, at 12:55 AM, Alvaro Cordero wrote:
>
> I found out that when creating a Ticket Process or using any of the AD, even
> if I can choose an attachment it does not get attached to the Ticket. I can
> use a regular note screen and add attachments.
>
Should be fixed
Hi Nick,
> On Mar 15, 2018, at 8:30 PM, Nick Bright wrote:
>
> When using the "URL" of a calendar, what is the protocol/functionality of
> this URL?
>
> Is it CalDAV? ICS?
It’s an iCalendar/ICS
- Roy
-
OTRS mailing list: ot
Hi Paul,
> On Mar 1, 2018, at 3:53 PM, Paul jones wrote:
>
> Would it be possible to point me to the direction for the new method to using
> for adding an article to a ticket, or any examples that you might be able to
> link to.
>
The rpc.pl is an interface to gain access to the API. See
ht
Hi,
> On Jan 24, 2018, at 8:06 PM, Glen Eustace wrote:
>
> I did find an article regarding a potential missing index on a table and
> added it but it didn’t make much difference. If anyone else has managed to
> fix the issue or you didnt see a slow down in performance after the upgrade,
> I’
Glen,
> On Dec 5, 2017, at 1:15 AM, Glen Eustace wrote:
>
> After upgrading to v6, I can’t seem to find where to set things so that the
> ticket panels in the dashboard display the tickets in ascending order of Age.
> I can sort by clicking on the column header but that doesn’t stick.
You ca
Hi,
Sound you’re listener or the client is not configured properly. That’s a DBA
task. Maybe you should hire a pro.
> can some1 tell me exact command?
I can tell you the command, the correct parameter should be provided by your
Oracle DBA too.
sqlplus USER/PASSWORD@//hostName:port/SID
E.g. c
Hi Amey,
> On Nov 22, 2017, at 7:51 AM, Amey Abhyankar wrote:
>
> Is it fine if I proceed with OTRS 5.0.24 installation now [using RPM
> package] or I need to roll back & do the OTRS installation 1st & then
> compile Oracle drivers?
For a fresh installation I recommend the following steps:
- I
Hi Amey,
> On Nov 14, 2017, at 10:38 AM, Amey Abhyankar wrote:
>
> I tried to search relevant documents/guide on how to connect OTRS to
> Oracle12c DB installed on a separate system but unable to find any.
First step is to prepare the system as an Oracle client. Usually the Instant
Client is
Hi,
> On Oct 11, 2017, at 12:05 PM, JAOUEN Egareg wrote:
>
> OTRS uses SysLog but I can’t find any error log.
>
Which addons do you use? Some objects changed the internal API vom 5.0.10 to
5.0.23.
There must be a error_log for the apache and I’m pretty sure the problem is in
there.
- Roy
-
Hi Hinrich,
> On Oct 4, 2017, at 12:45 PM, Hinrich Aue wrote:
>
> Soes anybody know where this is coming from?
>
Could be this file: Kernel/Output/HTML/FilterText/URL.pm
- Roy
-
OTRS mailing list: otrs - Webpage: http://otr
Hi Carlos,
> On Aug 29, 2017, at 10:14 PM, Carlos Alberto Diana
> wrote:
>
> How can I send a Notification to user, when he answers an email that informs
> him that the ticket is closed, saying him that current state is again open?
> (due to his reply)
AFAIK you can’t send sth to a user. You
Hi Evan,
this is my working config on a test system:
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = 'ldaps://xxx';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=tld';
$Self->{'Customer::AuthModule::LDAP::UID'}
Hi Evan,
Is this the same config you’re using on your other system?
> On Jun 30, 2017, at 9:08 PM, Evan Spangler
> wrote:
>
> $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
>
> $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';
Looks weird to me to add the dom
any idea how I could accomplish
> this?
There no way to configure Dynamic Fields to show or hide without add-ons.
Best,
Roy
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Roy Kaldung
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Archive: http://lists.otr
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