Hi Michael,
[sorry for the long response time, but I'm on vacation]
On Fri, Aug 09, 2002 at 12:32:16AM +0100, Michael Bielicki wrote:
> > It depends on a few things. Tell me more about your clients/tickets.
> It's a large scale ISP with about 45 queues because of different Virtual
> Reselling I
Hi Michael,
On Fri, Aug 09, 2002 at 11:12:19AM +0100, Michael Bielicki wrote:
> I have a big complaint from my support people that they have to memorise the
> qeue names so they can answer customer calls :) They asked me if it would be
> possible to have the queue names instead of the email add
Hi Michael,
On Fri, Aug 09, 2002 at 01:15:27PM +0100, Michael Bielicki wrote:
> how do I get rid of this error or better how do I get rid of the ticket
> associated with that one ?
>
> Error: No customer article found!! (TicketID=20)
Use:
http://yourhost/otrs/index.pl?Action=AgentClose&Ticke
Hi Michael,
On Fri, Aug 09, 2002 at 04:27:52PM +0100, Michael Bielicki wrote:
> another question. Quite often customers screw up the subject line and we have
> to sort in their message to a particular ticket number. How do we do that ?
Thank you for your nice ideas. It will also be in the next
OK, if we are flying on that plane, here is another one that would come quite
handy:
doing things on multiple tickets at once, like changing their queue, assigning
a customer or putting an owner ?
On Monday 12 Aug 2002 13:57, Martin Edenhofer shaped the electrons to say:
> Hi Michael,
>
> On F
