[otrs] can not unlock locked tickets

2002-08-21 Thread Steglich Stefan
hello, i have installed otrs beta7 from the source on a redhat7.2 machine. everything works fine but root@localhost recieves the following message from the CRON DAEMON every hour Return-Path: Date: Wed, 21 Aug 2002 12:00:01 +0200 To: root@mhotrs Subject: Cron /

Re: [otrs] PhoneView

2002-08-21 Thread Andreas Haase
> > when I open a ticket via PhoneView in OpenTRS, I can select the right > > recipient and the ticket is sent to it correctly. But if I view that > > ticket, sender and recipient are the same. Lets say I am Andreas and send > > a ticket to support, then the ticket has Andreas as sender AND recipi

Re: [otrs] PhoneView

2002-08-21 Thread Martin Edenhofer
Hi Andreas, On Wed, Aug 21, 2002 at 11:17:01AM +0200, Andreas Haase wrote: > when I open a ticket via PhoneView in OpenTRS, I can select the right > recipient and the ticket is sent to it correctly. But if I view that > ticket, sender and recipient are the same. Lets say I am Andreas and send >

Re: [otrs] File Creation

2002-08-21 Thread Martin Edenhofer
Hi Christoph, On Tue, Aug 20, 2002 at 02:33:08PM +0200, Christoph Kaulich wrote: > Yes, but sometimes I get day directories like this: > > drwxr-sr-x5 otrs nogroup92 Aug 9 15:03 9 > > and wwwrun can not create new article directories. This result to an > erro in the procmail l

[otrs] PhoneView

2002-08-21 Thread Andreas Haase
Hi, when I open a ticket via PhoneView in OpenTRS, I can select the right recipient and the ticket is sent to it correctly. But if I view that ticket, sender and recipient are the same. Lets say I am Andreas and send a ticket to support, then the ticket has Andreas as sender AND recipient, but go