Martin Edenhofer wrote:
Hi Thomas,On Tue, Nov 05, 2002 at 01:30:04PM +0100, Thomas Schuettler wrote:is there a possibility to search for (un)successfully closed tickets in different queues?
Not yet. If you need this, add an feature request to bugs.otrs.org. :-)
done
Thats not enough! We want to put all spam in one queue and want to delete them once a week. The reason is that we don't want to search for spam and we don't want to have all the spam on disk.Can I delete all tickets in a queue?
You can close all tickets in a queue with bin/GenericAgent.pl (Kernel/Config/GenericAgent.pm).
we want to abuse the 'Time units (work units):'-function of the answers to control our ticket-selling (we are an theatre). So we can control the number (un)successfully selled tickets.Are there stats of the time (work) units?
What do yo mean? More info please.
greetings
thomas
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