Hallo,
Is there any way to merge tickets, ie when someone accidentally sends
two similar emails? Right now I just close the second ticket, but other
systems I've used allow merging.
Thanks,
Bryan
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Hi Marco,
On Fri, Nov 08, 2002 at 08:08:36PM +0100, Marco Cintolesi wrote:
> Only today we have realized that ALL the attachments we send with OTRS are a
> "little bit" wrong.
>
> Example:
> An agent attach the file "c:\test\myfile.txt" from a win2k machine with
> explorer 6..the attach come
