Re: [otrs] Sending to the Customer e-mail his Phone Call registered by the Agent

Hi Diego, On Mon, Dec 16, 2002 at 06:27:31PM -0300, Diego Fernandez wrote: > I noticed the OTRS doesn't send a copy to the customer email of the New > Ticket opened by a customer phone call. > > It is very important for us that OTRS were able to do that in order to have > the customer informed of

Re: [otrs] Customer.pl - Ticket limit problem

Hi Diego, On Mon, Dec 16, 2002 at 11:09:30AM -0300, Diego Fernandez wrote: > I found a problem at Customer.pl > > When I reduce to 5 the Ticket limit, and there are 10 tickets, > the system don't show me a link to view the folowing 5 tickets. Fixed/added. ,-) > Thanks, > Diego. Martin -- M

Re: [otrs] Is the ticket answered? Successfull Closed?

Hi Diego, On Fri, Dec 13, 2002 at 11:49:42AM -0300, Diego Fernandez wrote: > In the page "Compose answer for ticket:" > > I want to know in which cases do you use the options "yes" and "no" here: > "Is the ticket answered" (Yes/No) Use "Yes" if the ticket is answered with your composed answer.

[otrs] Sending to the Customer e-mail his Phone Call registered by the Agent

Hi, I noticed the OTRS doesn't send a copy to the customer email of the New Ticket opened by a customer phone call. It is very important for us that OTRS were able to do that in order to have the customer informed of the registrations made by the system. If this feature exist, I didn't find it.

[otrs] Customer - frontend date

Hi, Where do you define the date you show in the frontend. I want to translate it, or modify its format. Regards, Diego. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://list

[otrs] Customer.pl - Ticket limit problem

Hi, I found a problem at Customer.pl When I reduce to 5 the Ticket limit, and there are 10 tickets, the system don't show me a link to view the folowing 5 tickets. Can you solve it, please! Thanks, Diego. ___ OTRS mailing list: otrs - Webpage: htt