Re: [otrs] Customer Session automatic closing when closing ie.

Hi Diego, On Thu, Dec 19, 2002 at 04:42:42PM -0300, Diego Fernandez wrote: > [...] > > I removed the lifetime for cookies in the "customer frontend". > > I cannot find the changes you made, and neither understand. > > What should I change or configure for closing sessions after closing > browser

[otrs] Re:Re troubels with postmaster or ?

--__--__-- Message: 3 Date: Thu, 19 Dec 2002 12:59:09 +0100 From: Martin Edenhofer <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: Re: [otrs] troubels with postmaster or ? Reply-To: [EMAIL PROTECTED] Hi, On Thu, Dec 19, 2002 at 01:51:10AM +0100, EDV-Bieger office wrote: >> First thx for th

Re: [otrs] Customer Session automatic closing when closing ie.

Hi Martin, > Hi Bastian, > On Tue, Nov 12, 2002 at 10:36:12AM +0100, Bastian Hoyer wrote: > > > That's a problem of http. The browser send no info to the webserver > > > wenn the browser is closed. -=> Can't close sessions automatically. > > > > afaik you can set the lifetime of an cookie so that

Re: [otrs] Ticket Age

Martin EdenhoferPara: [EMAIL PROTECTED]

Re: [otrs] Almost there, just two questions

Hi Hans, Quoting Hans Scheffers <[EMAIL PROTECTED]>: > So the system is working at the moment, I just have 2 questions left: > > Is it possible to assign a sound to incoming messages? I know Fritz Ganter (cc) is using something like that. Maybe he can talk about? Fritz! > How do I assign a dif

Re: [otrs] Ticket Age

Hi Diego, Quoting Diego Fernandez <[EMAIL PROTECTED]>: > I'm here > http://[...]/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400 > > and I noticed that U and D order for ticket Age, are inverted. > > Which archive do I have to change to correct this? Thanks for the info. Kernel/

[otrs] Almost there, just two questions

So the system is working at the moment, I just have 2 questions left: Is it possible to assign a sound to incoming messages? How do I assign a different auto-reply to a queue ( so help reply to a help-request, info reply to a info request)? greetz Hans _

[otrs] Re: Maillogging (Was: Sendmail config)

Solved the problem, the permissions on the homedirectory of otrs were wrong greetz Hans :-) Hans Scheffers wrote: Martin, Using the webform.pl, I get the following in my mail log: Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: Authentication-Warning: mail.jiffie.nl: nobody set sender to

[otrs] Ticket Age

Hi Martin. I'm here http://helpdesk.openware.biz/otrs/index.pl?Action=AgentStatusView&SortBy=Age&Order=Up&Limit=400 and I noticed that U and D order for ticket Age, are inverted. Which archive do I have to change to correct this? Thanks, Diego.

[otrs] How to delete Internal-Note?

Hi, is it possible to delete or change content of Internal-Note at all? regards Thomas W. Horna "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _

[otrs] Maillogging (Was: Sendmail config)

Martin, Using the webform.pl, I get the following in my mail log: Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: Authentication-Warning: mail.jiffie.nl: nobody set sender to Hans using -f Dec 19 15:14:22 mail sendmail[9689]: gBJEEMw09689: forward /opt/OpenTRS//.forward.mail+: Group writable

Re: [otrs] Text free, article free

Hi Diego, On Thu, Dec 19, 2002 at 10:02:51AM -0300, Diego Fernandez wrote: > I'm at ~otrs/index.pl?Action=AgentUtilities > > What are these > > Ticket free text

[otrs] Text free, article free

Hi Martin, I'm at ~otrs/index.pl?Action=AgentUtilities What are these

Re: [otrs] Sendmail config

Hi Hans, On Thu, Dec 19, 2002 at 12:53:28PM +0100, Hans Scheffers wrote: > Hi > My sendmail has the following procmail rules: > > >Mlocal, P=/usr/bin/procmail, F=lsDFMAw5:/|@qSPfhn9, > >S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, > >T=DNS/RFC822/X-Unix, > >A=pro

Re: [otrs] troubels with postmaster or ?

Hi, On Thu, Dec 19, 2002 at 01:51:10AM +0100, EDV-Bieger office wrote: > First thx for the realy good RT system. Thanks! .) > But after 30 Minutes it brings the folloing errormessages and stop working > [...] > -> from log /var/log/warnafter sending a Email to OTRS system Email > Dec 19 00

[otrs] Sendmail config

Hi My sendmail has the following procmail rules: Mlocal, P=/usr/bin/procmail, F=lsDFMAw5:/|@qSPfhn9, S=EnvFromL/HdrFromL, R=EnvToL/HdrToL, T=DNS/RFC822/X-Unix, A=procmail -Y -a $h -d $u Mprog, P=/bin/sh, F=lsDFMoqeu9, S=EnvFromL/HdrFromL, R=EnvTo

[otrs] troubels with postmaster or ?

Hi First thx for the realy good RT system. But after 30 Minutes it brings the folloing errormessages and stop working Machine and Software facts : HW: IBM PCserver 330 2 x 266 Mhz Pentium 2, 2 giga Ram bla bla bla Software: Suse Linux 7.3 Kernel: 2.4.10-64GM-SMP #1 Perl: /usr/lib/perl5