Feature Request:
1) Add / Enable a customer preference that allows them to only see their
open tickets in the 'My Tickets' view.
Cheers,
Jake Covert
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Hi Jake,
On Tue, Feb 25, 2003 at 08:27:39AM -0500, Covert, Jake wrote:
> How can I modify the customer's web interface to allow them to pick their
> own queue?
There is a config option to show all queues:
$Self->{CustomerPanelSelectionType} = 'Queue';
But this allows the customer also to pick a
How can I see all of the tickets are in a given queue, even if I don't own
them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
one tech, 4 to another and the rest to a third technician.
If I click on [queue view] I only see the 'New' ones. I'd like to see all
open tickets
Currently, you have to look in the history to see that
Thanks,
Moshe
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Hi Philippa,
On Thu, Feb 27, 2003 at 12:42:01PM -, Strange, PJ (Philippa) wrote:
> >Yes, it's possible (config option).
>
> I'm not sure you understood the question, sorry.
> Say for instance you have a queue called 'support' in which there is a
> ticket.
> The support analyst thinks the
>>> 4/ allow agents to move or escalate to queues via the existing drop-down
but
>>> to queues which they don't have queueview access to ?
>
>Yes, it's possible (config option).
I'm not sure you understood the question, sorry.
Say for instance you have a queue called 'support' in which there is
