Title: Ticket-View with flipped open ticket items
How can I change the
statistics view to include three separate reports, each with only variable
graphed?
Thanks,
Jake
Covert
Title: Ticket-View with flipped open ticket items
Hello,
we will switch to otrs soon, but there are two things we would like to have:
1. in the ticket-view, when you are zoomed in, you see all items of that ticket in a tree view. Is it possible to flipp all the item open, so that one can se
>> 2) The emails do not seem to be intepreted correctly by our
>> Outlook clients.
>> I think the headers of emails are being mis-read by the client apps.
>> Normally I would see something like this in the window view: (--- between
>> these being the graphical header view of the email)
>>
>> --
>> 2) The emails do not seem to be intepreted correctly by our
>> Outlook clients.
>> I think the headers of emails are being mis-read by the client apps.
>> Normally I would see something like this in the window view: (--- between
>> these being the graphical header view of the email)
>>
>> --
I can't seem to get the auto responders to work in the following manner. Can
someone coach me on how to set this up?
We have a multi-tier support system as follows:
Incoming
Tier 1
Tier 2
Tier 3
Critical
Incoming Web Posts or Emails go into the Incoming Queue. Once reviewed, if
the request is in
We've been using OTRS in-house for a few days now and I have a request. It
appears to me that every time we find something that seems perfect for us,
it's always missing one little thing that makes it 100% perfect. OTRS needs
to have a few more customer-contact features as you currently have to use
