Hi Jake,
On Thu, Feb 27, 2003 at 03:26:11PM -0500, Covert, Jake wrote:
> 1) Add / Enable a customer preference that allows them to only see their
> open tickets in the 'My Tickets' view.
You are not the first one with this feature request. So I added this feature
the the CVS (1.1 tree).
> Jak
Hi Jake,
On Thu, Feb 27, 2003 at 10:02:02AM -0500, Covert, Jake wrote:
> How can I see all of the tickets are in a given queue, even if I don't own
> them all. I have queue "Computer Lab", with 10 tickets. 3 are assigned to
> one tech, 4 to another and the rest to a third technician.
>
> If I c
Hi Jake,
On Wed, Feb 26, 2003 at 12:49:04PM -0500, Covert, Jake wrote:
> 1) Phone number field for the customers and a way to make this field
> mandatory.
OTRS 1.1 comes with a lot of this features (also partially OTRS 1.0).
I will write a chapter for the online doc for the different customer
b
> -Ursprüngliche Nachricht-
> Von: Strange, PJ (Philippa)
> Gesendet: Dienstag, 25. Februar 2003 16:36
>
> Is it possible to
> 2/ have a link in agentview to see all closed tickets?
It's now included in CVS.
Details:
Update these to given version no. (by the time of this writing)
/Kerne
