Hi Tara,
On Mon, Mar 24, 2003 at 10:53:25PM -0800, T S wrote:
> I am using defaults, though I am not sure how to determine this.
>
> rpm -q mod_perl
> mode_perl-1.99_05-3
>
> Now one thing I have discovered, is that if I don't have this in my
> Config.pm:
>
> $Self->(TicketStorageModule) = 'Ker
I am using defaults, though I am not sure how to determine this.
rpm -q mod_perl
mode_perl-1.99_05-3
Now one thing I have discovered, is that if I don't have this in my
Config.pm:
$Self->(TicketStorageModule) = 'Kernel::System::Ticket::ArticleStorageFS';
Then the passwords work fine! Take it out,
Hi Tara,
On Mon, Mar 24, 2003 at 09:07:05PM -0800, T S wrote:
> Under RedHat 8, otrs 1.0.2, using RPM install, the passwords are lost after
> each httpd restart for all users.
>
> There are no errors reported in the logs (other than incorrect password)
> If I ask for a new password by email, it i
Hi Bryan,
On Mon, Mar 24, 2003 at 07:01:26PM -0500, Bryan Fullerton wrote:
> So... what causes this? I'm using 1.0.1.
>
> Thanks,
>
> Bryan
>
> Begin forwarded message:
>
> >From: [EMAIL PROTECTED] (Cron Daemon)
> >Date: Mon Mar 24, 2003 17:40:02 Canada/Eastern
> >To: [EMAIL PROTECTED]
> >Sub
Hi,
On Mon, Mar 24, 2003 at 02:23:01PM -0500, Charles R. Rusty Thompson wrote:
> In time I could do this myself but I was wondering if anyone had written a
> cleanup script for the OTRS database.
>
> After the mail, users, etc are set up we have a testing cycle. After that
> testing it would be n
Hi Ben,
On Mon, Mar 24, 2003 at 11:46:02AM -0700, Open Ticket Request System wrote:
> That makes sense, but it doesn't really work for our setup. We have a
> group of people and we often have more than one agent working on a ticket.
> We need a way to see (let's say in the "raw" queue) that there
Hi Moshe,
On Mon, Mar 24, 2003 at 08:27:33PM +0200, Moshe Leibovitch (SoftLink) wrote:
> 1. can agent open a new ticket for customer in a reply? what happens is that
> customers always "reply" to the last agent reply, even if this is a totally
> new and unrelated problem.
No, you need to open the
Hi Jake,
On Mon, Mar 24, 2003 at 10:40:31AM -0500, Covert, Jake wrote:
> Any thoughts on the admin interface to the GenericAgent.pm?
Hmmm... the main problem is, that the GenericAgent.pm functions will take
a long time to be finished (not always but on large installations sometimes
1-4 min.). And
On 3/21/03 11:14 PM, "Stefan Schmidt" wrote:
>> I'd like something shorter than DateChecksum, but more
>> interesting than AutoIncrement.
>
> It is fairly simple to create a new module, so can you be more
> specific in your wishes?
I hope you can help, let me know if my explanation wasn't clear
Hi Alan,
On Mon, Mar 24, 2003 at 12:05:45PM -0500, Alan J. Rothstein wrote:
> Is their any way to require an agent to attach a note when moving a
> ticket to a new queue?
>
> I'd like to be able to force an agent to attach an explanation of
> why the ticket is being moved.
No, there is no config
Under RedHat 8, otrs 1.0.2, using RPM install, the passwords are lost after
each httpd restart for all users.
There are no errors reported in the logs (other than incorrect password)
If I ask for a new password by email, it is sent, and I can login. Restart
again, and THAT password is lost.
Help pl
So... what causes this? I'm using 1.0.1.
Thanks,
Bryan
Begin forwarded message:
From: [EMAIL PROTECTED] (Cron Daemon)
Date: Mon Mar 24, 2003 17:40:02 Canada/Eastern
To: [EMAIL PROTECTED]
Subject: Cron <[EMAIL PROTECTED]> $HOME/bin/PostMasterPOP3.pl >> /dev/null
Use of uninitialized value in co
In time I could do this myself but I was wondering if anyone had written a
cleanup script for the OTRS database.
After the mail, users, etc are set up we have a testing cycle. After that
testing it would be nice to be able to clear all the cases from the system,
leaving the core user and setup dat
That makes sense, but it doesn't really work for our setup. We have a
group of people and we often have more than one agent working on a ticket.
We need a way to see (let's say in the "raw" queue) that there are notes
attached to a ticket. So on a non-locked ticket in the queue that everyone
can se
Hi all,
So far, so good. OTRS is working very well.
Two things -
1. can agent open a new ticket for customer in a reply? what happens is that
customers always "reply" to the last agent reply, even if this is a totally
new and unrelated problem.
2. we had a problem with the agent compose page expi
Is their any way to require an agent to attach a note when moving a
ticket to a new queue?
I'd like to be able to force an agent to attach an explanation of
why the ticket is being moved.
Thanks,
- Alan -
___
OTRS mailing list: otrs - We
Great! :-)
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Monday, March 24, 2003 11:04 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Feature Requests
Hi Jake,
On Mon, Mar 24, 2003 at 10:36:53AM -0500, Covert, Jake wrote:
> Yes, this is what I meant. Sorry for
Hi Jake,
On Mon, Mar 24, 2003 at 10:36:53AM -0500, Covert, Jake wrote:
> Yes, this is what I meant. Sorry for the confusion:
>
> Auto-notification-email to the
> customer (with the phone number of the new agent) if the owner/agent of the
> ticket has changed?
>
Any thoughts on the admin interface to the GenericAgent.pm?
Jake
-Original Message-
From: Martin Edenhofer [mailto:[EMAIL PROTECTED]
Sent: Monday, March 24, 2003 10:25 AM
To: [EMAIL PROTECTED]
Subject: Re: [otrs] Feature Requests
Hi Jake,
On Mon, Mar 24, 2003 at 08:39:38AM -0500, Cover
Yes, this is what I meant. Sorry for the confusion:
Auto-notification-email to the
customer (with the phone number of the new agent) if the owner/agent of the
ticket has changed?
Cheers,
Jake
-Original Message-
From: Martin Edenhofer [mailto:[
Thanks, That fixed it.
On Mon, Mar 24, 2003 at 04:30:22PM +0100, Martin Edenhofer wrote:
> Hi Frank,
>
> On Mon, Mar 24, 2003 at 10:04:34AM -0500, Frank Barton wrote:
> > I just set up otrs with postgresql, and it seems to be working fine, however,
> > whenever I submit a page I get an error
>
Hi Frank,
On Mon, Mar 24, 2003 at 10:04:34AM -0500, Frank Barton wrote:
> I just set up otrs with postgresql, and it seems to be working fine, however,
> whenever I submit a page I get an error
> page, and then I refresh it appears to have worked. any clues as to why this has
> happened?
> It c
Hi Jake,
On Mon, Mar 24, 2003 at 08:39:38AM -0500, Covert, Jake wrote:
> A few feature requests that might help along with the next version:
> [...]
> 2) My technicians would like individual automated replies to messages
> assigned to them. Mainly so that their phone number can be sent out. I
>
I just set up otrs with postgresql, and it seems to be working fine, however, whenever
I submit a page I get an error
page, and then I refresh it appears to have worked. any clues as to why this has
happened?
It claims that the database otrs doesn't exist. but it obviously does, becuase it's
be
A few feature requests that might help along with the next version:
1) Create an admin interface page to cover the functions / capabilities of
the 'GenericAgent.pm'. This can be a few options and move / execute
commands.
2) My technicians would like individual automated replies to messages
ass
On Mon, Mar 24, 2003 at 06:50:27AM -0500, Alan J. Rothstein wrote:
> I tried running with a seperate httpd on another IP address. You still
> need to change the hardcoded lib paths in scripts/apache-perl-startup.pl
> or you get the /opt/otrs instance.
ah, well, you need to edit the script anywa
I tried running with a seperate httpd on another IP address. You still
need to change the hardcoded lib paths in scripts/apache-perl-startup.pl
or you get the /opt/otrs instance.
You may want to add this to the documentation, or better still come up
with a way not to hardcode /opt/otrs in the
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