On 3/29/03 12:03 AM, "Martin Edenhofer" wrote:
>> Did the attachments kill OTRS? I was able to create another ticket as a
>> test, but is there something seriously wrong now?
>
> Not the OTRS, but the attachment killed the database. You need to set your
> mysql "max_allowed_packet" size up to ~
when a user enters a new ticket? I changed the system
password.
My email is on another system and I put the full
qualified email into the system email, but never get
email notifying me of a new ticket being entered.
What do I need to set to get the new email sent to me
when a user enters new tic
I really want my customer front end to come up like
the demo pages. I have created a new user and placed
him in the group "user." I did nothing else. Is this
how I make a user who is a customer for usage with the
front end?
How do I get the customer front end to work? I have
not yet found it i
Thanks for all the assistance!
> > > > 4. Is there an area where I can view completed tickets?
> > >
> > > In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view
> > > (Utilities).
> >
> > I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I
> > need to set a
Title: Agent notifications not to be sent to the tickets
Hello again,
one more thing. We did switch on most of the notifications (new ticket, new answer, ticket move, ...). All these notifications are sent to the agents and to the appropriate ticket as well. Would it be possible to suppress
Title: Reverse order of ticket-items in TicketZoomExpand-view
Hello,
we did set the option TicketZoomExpand=1 in Config.pm. Now, if I do zoom into a ticket all items are shown flipped open (expanded). That's fine!
But would it be possible to show the items in reverse order, so that the late
Apologies.. this is where it would be nice to have a newsgroup server so I
could retract or follow up to correct my posts :). After I restarted apache
the problem went away. I used phpmyadmin to clear out the database and
various other goodies, that's when it got goofy. after the apache restart,
we
Hi Charles,
On Tue, Apr 01, 2003 at 05:41:54PM -0500, Charles R. Rusty Thompson wrote:
> First... the tech support guys are loving this system. We've had a few guys
> out sick and/or just busy. Two of us were able to manage support all day
> without one bit of trouble. Thanks!
Fine! :)
> 1) One
Hi Andrew,
On Tue, Apr 01, 2003 at 04:10:53PM -0500, [EMAIL PROTECTED] wrote:
> > > 1. Does OTRS have a 'guest' account feature?
> >
> > In OTRS 1.1 you will have the possibility of rw/ro group member.
> >
> > -=> So if you add a new user (named guest) and you add your user
> > "ro" to one
