Re: [otrs] Auth for user helpdeskATticketDOTmyDOTdomainATticketDOTmyDOTdomain failed!

2003-05-28 Thread Martin Edenhofer
Hi Frank, On Mon, May 26, 2003 at 07:48:25AM +0200, [EMAIL PROTECTED] wrote: > I get a lot of error messages from the PostMasterPOP3.pl: > --snipp-- > >From otrsATotrsDOTmyDOTdomain Mon May 26 07:30:02 2003 > Return-Path: > X-Original-To: rootATlocalhost > Delivered-To: rootATlocalhostDOTmyDOTd

Re: [otrs] Extended customer view

2003-05-28 Thread Martin Edenhofer
Hi Alex, On Fri, May 23, 2003 at 11:14:06AM +0200, Alex Suzuki wrote: > I am evaluating OTRS for a company helpdesk, I need to know if there > is some possibility to configure OTRS so customers can actually look > at issues not owned by themselves. The idea would be that a customer Each customer

Re: [otrs] More than one system address for specific queue

2003-05-28 Thread Martin Edenhofer
Hi Alex, On Thu, May 22, 2003 at 06:12:33PM +0200, Alex Mihicinac wrote: > I forgot to mention one more thing :-) if I set two different "Email > Addresses" (in OTRS) pointing to the same queue, then I get only one of > them listed in PhoneView' To: drop down menu, why is that? There should > be

Re: [otrs] More than one system address for specific queue

2003-05-28 Thread Martin Edenhofer
Hi Alex, On Thu, May 22, 2003 at 05:59:57PM +0200, Alex Mihicinac wrote: > I'm trying to get all emails into one specific queue - emails come from > different To/Cc: addresses, because OTRS' email is subscibed to couple > of internal mail lists. > For example To/Cc: can be [EMAIL PROTECTED] or [E