[otrs] Search by field created (date)

Hi all, How come there is no option to search tickets/articles by date of creation? I think that would be handy. With regards, Alex P.S. Putting date into TickedID is not an option - i need it short ___ OTRS mailing list: otrs - Webpage: http://otrs

Re: [otrs] Extended customer view

> I need to know if there > is some possibility to configure OTRS so customers can actually look > at issues not owned by themselves. Can you hard code a default (overridable) cc to an email addr ( mailing list archive)? We're new OTRS users. I just cc messages that I think are particularly u

[otrs] "no body found!" - Problem

Hey folks   I'm having a little problem when creating tickets in the customer FrontEnd.   Every new submitted ticket ( customer FE ) generates 2 tickets ( agent FE ) in the queue. 1 with the original ticket body and 1 with the message "no body found!" as body.   Any hint?   If this question