Hi!
I´m testing OTRS 1.1.2 on Suse Linux 8.2 Prof.
In the customer interface, the following error
occours while creating a new ticket (via customer-login):
Fehler: Need TicketID!
/tmp/otrs.log:
[Error] [Kernel::System::Ticket::State::StateLookup] [74] No StateID for
new found!
[Error] [Kernel::
It's my setting:
My queue setting in "Queue Management":
- Unlock timeout (minutes) = 20
- Escalation time (minutes) = 20
Setting in preferences:
- Ticket lock timeout notification = Yes
- my queue is already is already to "custom queue"
While i locked a customer's ticket and it's state is
cha
Hi Denis,
On Mon, Jun 30, 2003 at 03:45:36PM +0200, Denis Heitbrock wrote:
> here the information:
>
> [EMAIL PROTECTED] root]# ls -la /opt/otrs//bin/UnlockTickets.pl
> -rwxrwxrwx1 root root 6454 Mai 1 01:15
> /opt/otrs//bin/UnlockTickets.pl
It looks like /opt/otrs/var/cron/unlo
Hi Chris,
On Mon, Jun 30, 2003 at 11:57:43PM +0800, Chris Wong wrote:
> I'm sorry, I don't understand. Would you tell me more?
> Thanks.
Oh sorry! :) What I want to say is that it's not possible to
configure the queue-selection for each customer.
-=> It's just configurable for the whole syste
Hi Vinni,
On Mon, Jun 30, 2003 at 10:55:40AM +0200, Durepaire vincent wrote:
> Ive recently installed and configured OTRS but i see 3 litle problems, Could
> you please read untill the end. id like to know if im wrong.
>
> 1) I use Mod_perl to make the OTRS 1.1.2 run. It works but i dont understa
Hi Rémi,
On Tue, Jul 01, 2003 at 10:10:00AM +0200, [EMAIL PROTECTED] wrote:
> your line in LDAP.pm :
>
> # bind with user data -> real user auth.
> # --
> $Result = $LDAP->bind(dn => $UserDN, password => $Param{Pw});
>
> my line in LDAP.pm : I need this syntax to work with my
> Exchange LDAP a
Hi martin
your line in LDAP.pm :
# bind with user data -> real user auth.
# --
$Result = $LDAP->bind(dn => $UserDN, password => $Param{Pw});
my line in LDAP.pm : I need this syntax to work with my
Exchange LDAP auth
# bind with user data -> real user auth.
# --
$UserDN = 'cn='.$Param{User}.',
