By default, or at least as far as I can tell ;-), only one type of note
is set to active (note-internal). Is there any functional difference
among the various types of notes (note-external, note-report, etc.)?
For example, can customers see external notes, but not internal ones?
If so, is it conf
"Wiktor Wodecki" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
>> In OTRS 1.x it's not possible to use a LDAP tree for agent user info
(need
>> to be in the database) but for agent user auth.
>well actually the user gets created with some values taken from the ldap
>on first login.
Dear otrs Team,
Question:
Even if I add a new queue called (delete) and also modify the
GenericAgent.pm as described in the readme file (14.2.2.deletetickets), the
system will not delete tickets moved to the queue "delete"
Question2:
Is it possible to configure the otrs sothat we may decide which
On Fri, 2003-07-25 at 13:56, Moshe Livne (Leibovitch) wrote:
> >>Our agents raised the issue that sometimes there is a situation where one
> agent answers a ticket and then another, more senior agent wants to add
> something. The best would be to quote the junior agent reply. This is not
> possible
On Thu, Jul 24, Covert, Jake wrote:
> I was hoping more of a way to donate $5 or $10 here and there when I can
> afford it (think beer $). Some way of saying 'Thanks' for saving me so much
> time.
Jake, there is no need to do that. We ask the business people who can
afford it to help us by buying
Unfortunately, this will not be sufficient. I am looking for a better method
that will enable me to really quote (including the ">" that replay of a
another agent. I could not find the mechanism that distinguish between
standing on the customer and the agent. It seems that I just have to make
all t
