[otrs] Notices in logs - FormatTimeString

2003-08-01 Thread Bryan Fullerton
Howdy, I finally upgraded from 1.1.1 to 1.1.3 and now see a lot of notices like this in syslog: Aug 1 10:13:41 admin OTRS-CGI-10[83975]: [Notice][Kernel::Language::FormatTimeString] No FormatTimeString() translation found for '2003-07-30 23:50:02-04' string! Aug 1 10:13:41 admin OTRS-CGI-10[

Re: [otrs] Scaling OTRS question

2003-08-01 Thread Jochen Haeberle
Hi Martin, Am Donnerstag, 31.07.03, um 00:46 Uhr (Europe/Berlin) schrieb Martin Edenhofer: Now I would like to scale my installation and provide two or three seperated instances of OTRS for different projects and people. I know you can do it by changing an index-number in one config file. My que

Re: [otrs] Adding Fields to Forms

2003-08-01 Thread Martin Edenhofer
Hi Paul, On Mon, Jul 28, 2003 at 02:58:31PM +0100, Paul O'Neill wrote: > is it possible to add new fields to forms. In this case I want to add a > Bugzilla ID field to the call forms to record issues logged with the > internal engineering team. I assume I would need to alter some tables to > allo

Re: [otrs] Problem installing on Oracle

2003-08-01 Thread Ruffoni Graziano
Martin Edenhofer wrote: Hi Graziano, On Wed, Jul 23, 2003 at 03:20:30PM +0200, Ruffoni Graziano wrote: I would like to install OTRS using Oracle DB and I've got some problems. The first error has been during the generation of SQL script for schema cration using Torque 3.0.2 due

[otrs] Win32: First Beta-Version of an easy installer

2003-08-01 Thread Stefan Wintermeyer
Hi Guys, we'd like to ask you to help us testing an "easy" Win32 Installer for OTRS. So anybody who can spare some time and who is familiar with Windows can help. Please install it on a Windows2000 or XP and tell us how it worked. Please provide us with feedback via e-mail to [EMAIL PROTECTED] ==

Re: [otrs] Newbie questions (ticket sorting, old tickets, backup, etc)

2003-08-01 Thread Martin Edenhofer
Hi, On Sun, Jul 27, 2003 at 06:45:40PM +0200, Daniel Seifert wrote: > > > * In reference to the previous item, I wonder whether you are > > > aware of another way to sort in tickets - the "in-reply-to" > > > header of the mail. Assuming that the mta on both sides does not > >

RE: [otrs] Japanese language file

2003-08-01 Thread Isamar Maia
Musashi San and Martin, The workaround I found 'til now is: 1) Before call Postmaster.pl, it calls a filter written in perl script: | /usr/olm/bin/otrs-jpfilter | /opt/otrs/bin/PostMaster.pl I'm using the Shift_JIS because it seems to be the best conversion from ISO-2022-JP that worked with Per