Hello
I am having a problem with email
notifications.
I have configured a queue and assigned a group to
it
the groups contains 6 people and all have
read/write access to the group
the problem is when the queue pops down a new
emailed ticket, OTRS only issues a new ticket notification
Hello,
Maybe I'm missing it somewhere, but I'd like to limit the visibility of
queues to a given customer. Is there a way to do this either with a
flag on the customer user account or on the queue itself? Like, for
example, I plan on having a Customer Care queue (for customers to post
ticket
Hi Martin,
thanks for your answer.
But that error happened when I was manually executing PostMasterPOP3.pl.
Anyway, I think you know where the problem is and will fix it.
What I did is I made a copy of all the e-mails, and use a pop3 client
software to receive them and delete them (this is a cop
